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Josue Salcedo Bustamante

@josuesalcedobustaman

Message

I support U.S. customers through technical troubleshooting, travel coordination, payments, and order resolution.

Colombia

Message

I've supported U.S.-based customers across order issues, travel needs, payments, and technical concerns in high-volume environments.

At Origen BPO, I resolved damaged-product and missing-package concerns, guided purchases, managed commission payments, created website support tickets, and supported customer onboarding and brand registrations.

Previously at IGT Solutions and Webhelp, I handled travel bookings and disruptions while troubleshooting software, hardware, and connectivity issues through phone, chat, and email.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Origen BPO

Mar 2024 - Feb 2026 (1 year 11 months)

Assisted customers with order issues, provided purchase guidance, and managed commission payments for brand partners. Created technical support tickets and supported customer onboarding and brand registrations.

Customer Service Order Management Technical Support CRM Communication Skills Problem Solving

Travel Agent

IGT Solutions

Oct 2023 - Jan 2024 (3 months)

Assisted U.S. customers with travel bookings, itinerary management, and reward program optimization. Provided end-to-end customer support including cancellations, schedule changes, and emergency assistance.

Travel Booking Customer Support Itinerary Management Communication Skills Problem Solving

Tech Support Agent

Webhelp

Sep 2022 - Jan 2023 (4 months)

Delivered technical troubleshooting support for international customers via phone, chat, and email. Diagnosed software, hardware, and connectivity issues efficiently.

Technical Support Troubleshooting Customer Service Communication Skills Remote Support