juan marrugo

I am a dedicated and responsible professional with experience as a BPO Agent and Sales Representative, focusing on customer service, process management, and administrative support across various sectors. I specialize in handling inquiries, coordinating services, closing sales, and solving problems efficiently. I am also skilled in data analysis and reporting, with a focus on process optimization, meeting deadlines, and ensuring customer satisfaction.

My professional journey includes roles as a Multirole Agent at MARVILLA PARKS in France and as a Digital Audio Production Technician and Sales Representative at SOLVO GLOBAL S.A.S in Colombia. I hold a Professional Degree in Audiovisual Communication from the Autonomous University of the Caribbean, which has equipped me with strong technical and communication skills.

I am proficient in Spanish, English, and French, with a strong ability to identify customer needs, present solutions, and use sales skills effectively. I thrive in dynamic environments, leveraging my problem-solving abilities and multitasking skills to achieve objectives and ensure customer satisfaction.