juan marrugoJM
Open to opportunities

juan marrugo

@juanmarrugo

Dedicated BPO Agent with expertise in customer service and sales.

Colombia

What I'm looking for

Seeking a role in customer service or sales that offers opportunities for process optimization and professional growth in a dynamic environment.

I am a dedicated and responsible professional with experience as a BPO Agent and Sales Representative, focusing on customer service, process management, and administrative support across various sectors. I specialize in handling inquiries, coordinating services, closing sales, and solving problems efficiently. I am also skilled in data analysis and reporting, with a focus on process optimization, meeting deadlines, and ensuring customer satisfaction.

My professional journey includes roles as a Multirole Agent at MARVILLA PARKS in France and as a Digital Audio Production Technician and Sales Representative at SOLVO GLOBAL S.A.S in Colombia. I hold a Professional Degree in Audiovisual Communication from the Autonomous University of the Caribbean, which has equipped me with strong technical and communication skills.

I am proficient in Spanish, English, and French, with a strong ability to identify customer needs, present solutions, and use sales skills effectively. I thrive in dynamic environments, leveraging my problem-solving abilities and multitasking skills to achieve objectives and ensure customer satisfaction.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

AC

Autonomous University of the Caribbean

Professional Degree in Audiovisual Customer Service Representative / Tech Support, Audiovisual Communication

2022 - 2023

DA

District School of Arts

Digital Audio Production Technician, Arts

2017 - 2018

Tech stack

Software and tools used professionally

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juan marrugo - Digital Audio Production Technician - Autonomous University of the Caribbean | Himalayas