At a gift card company, I supported customers with account creation and account-related inquiries in a remote service environment.
I processed customer disputes using Visa and Mastercard tools, supporting accurate case handling and resolution.
I conducted weekly quality evaluations through case analysis and call listening, then delivered coaching based on performance findings.
I prepared weekly quality and performance reports for tracking, documentation, and follow-up. Earlier, at a travel agency, I assisted with hotel, car, and flight bookings, reservation changes, and cancellations.
