Denilson Duran
@denilsonduran
I improve customer experiences through quality analysis, technical support, and payment operations.
El SalvadorWhat I'm looking for
I've supported global customers at Blackhawk Network, Crunchyroll through TELUS Digital, and Microsoft through Concentrix, improving interaction quality, policy compliance, and customer outcomes. My work includes quality audits, coaching sessions, SLA monitoring, root cause analysis, and process improvement.
I've also resolved technical, subscription, billing, payment, and account-access issues through Zendesk and other support channels. I'm passionate about delivering exceptional customer experiences while driving operational excellence across technology, gaming, and payment operations.
Experience
Work history, roles, and key accomplishments
Quality Analyst
Blackhawk Network
Jan 2024 - May 2026 (2 years 4 months)
Evaluated customer interactions to ensure quality and policy compliance. Conducted quality audits and coaching sessions to improve agent performance.
Education
Degrees, certifications, and relevant coursework
Universidad Evangélica de El Salvador
Bachelor's Degree, Software Engineering
Pursuing a Bachelor's Degree in Software Engineering.
Tech stack
Software and tools used professionally
Availability
Location
El SalvadorAuthorized to work in
Job categories
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