Looking for a job

Javier Ramos

@javierramos1

Quality Assurance professional in call center operations who evaluated recorded calls and identified quality issues.

At Teleperformance, I listened to recorded calls, evaluated performance against established metrics, identified quality issues and improvement opportunities, and provided feedback.

I've also supported customers at The Office Gurus and provided technical support for Sony at Foundever and Microsoft at Concentrix. My work included troubleshooting application, system, and connectivity issues, as well as supporting Microsoft Office, Teams, OneDrive, SharePoint, Outlook, and Exchange-related concerns.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

The Office Gurus

Jul 2023 - Present (3 years 4 months)

Provided telephone-based customer support, answered service inquiries, and communicated information clearly.

Customer Service Phone Support Communication Skills

Customer Service Representative

Teleperformance

Apr 2021 - Jun 2023 (2 years 2 months)

Resolved customer concerns and complaints while prioritizing workload and managing multiple tasks. Performed quality assurance duties including listening to recorded calls, evaluating performance, and providing feedback.

Customer Service Quality Assurance Call Review Performance Evaluation Feedback

Technical Support Representative, Sony L1

Foundever

Feb 2019 - Apr 2021 (2 years 2 months)

Diagnosed application crashes, software compatibility problems, performance issues, and Wi-Fi/Bluetooth connectivity problems. Assisted with Android TV configuration and device troubleshooting.

Technical Support Troubleshooting Android TV WiFi Bluetooth

Technical Support Representative, Microsoft L1/L2

Concentrix

May 2013 - Jan 2019 (5 years 8 months)

Troubleshot Microsoft application updates, version conflicts, system configuration, and networking issues. Supported Microsoft Office, Teams, OneDrive, SharePoint, Outlook, Exchange-related issues, and Windows security settings.

Microsoft Office Microsoft Teams One Drive SharePoint Outlook Exchange Windows Security Troubleshooting