Open to opportunities

Juanita Siagi

@juanitasiagi

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Operations and business support professional driving efficient service delivery and scalable operations.

Kenya

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What I'm looking for

I seek remote roles in operations coordination, business or client operations, or service delivery where I can apply process improvement, financial accountability, and team leadership to scale services.

I am an operations and business support professional with 9+ years of experience across banking services, corporate contract service management, and entrepreneurship.

I founded and scaled a catering and service operations business to over KES 20 million in annual turnover by year two, directing staffing, procurement, payroll, budgeting, and service delivery.

As an independent contractor managing a corporate cafeteria contract for NCBA Bank for seven years, I oversaw full operational responsibility including staff supervision, scheduling, payroll (KES 450,000+ monthly), procurement, inventory, stakeholder liaison, and quality control.

I also have frontline banking experience as a Customer Service Assistant & Teller, a Bachelor’s in International Business Administration (Finance concentration), and CFA Level 1 coursework; I prioritize operational efficiency, financial accountability, and strong stakeholder communication.

Experience

Work history, roles, and key accomplishments

Founder & Managing Director

Catering & Service Operations Business

Founded and scaled a catering and service operations business to over KES 20 million annual turnover by year two, directing staffing, procurement, payroll, budgeting, and service delivery to achieve sustainable growth.

Operations Management Payroll Administration Procurement Supplier Management Budgeting Staff Recruitment Service Delivery Workflow Optimization

Operations & Service Manager

NCBA Bank

Managed full operational responsibility for a long-term corporate cafeteria contract, overseeing staff supervision, scheduling and KES 450,000+ monthly payroll while coordinating procurement, suppliers and service standards.

Contract Management Staff Supervision Scheduling Payroll Administration Procurement Inventory Management Service standards

Customer Service Assistant & Teller

NCBA Bank

Served as frontline customer contact processing financial transactions with high accuracy and compliance, resolving inquiries and supporting smooth branch operations in a high-volume environment.

Customer Service Cash Handling Transaction Processing & Compliance Client Relations Branch Operations