Juanita Siagi
@juanitasiagi
Operations and business support professional driving efficient service delivery and scalable operations.
What I'm looking for
I am an operations and business support professional with 9+ years of experience across banking services, corporate contract service management, and entrepreneurship.
I founded and scaled a catering and service operations business to over KES 20 million in annual turnover by year two, directing staffing, procurement, payroll, budgeting, and service delivery.
As an independent contractor managing a corporate cafeteria contract for NCBA Bank for seven years, I oversaw full operational responsibility including staff supervision, scheduling, payroll (KES 450,000+ monthly), procurement, inventory, stakeholder liaison, and quality control.
I also have frontline banking experience as a Customer Service Assistant & Teller, a Bachelor’s in International Business Administration (Finance concentration), and CFA Level 1 coursework; I prioritize operational efficiency, financial accountability, and strong stakeholder communication.
Experience
Work history, roles, and key accomplishments
Founder & Managing Director
Catering & Service Operations Business
Founded and scaled a catering and service operations business to over KES 20 million annual turnover by year two, directing staffing, procurement, payroll, budgeting, and service delivery to achieve sustainable growth.
Operations & Service Manager
NCBA Bank
Managed full operational responsibility for a long-term corporate cafeteria contract, overseeing staff supervision, scheduling and KES 450,000+ monthly payroll while coordinating procurement, suppliers and service standards.
Customer Service Assistant & Teller
NCBA Bank
Served as frontline customer contact processing financial transactions with high accuracy and compliance, resolving inquiries and supporting smooth branch operations in a high-volume environment.
Education
Degrees, certifications, and relevant coursework
United States International University
Bachelor's Degree, International Business Administration (Finance)
Bachelor's degree in International Business Administration with a finance concentration.
Chartered Financial Analyst (CFA) Program
CFA Level I Coursework, Finance
Completed Level I CFA coursework.
Availability
Location
Authorized to work in
Job categories
Skills
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