CWcynthia wanjiku
@cynthiawanjiku
Operations and administration leader driving efficiency, compliance, and customer retention.
KenyaWhat I'm looking for
I am an operations and administration professional with extensive experience delivering efficient, compliant, and customer-focused services across healthcare and higher education sectors.
I have led departmental operations, stakeholder engagement, and marketing for rescue and training services, achieving significant improvements in customer retention and complaint reduction while executing large-scale projects under pressure.
My background includes financial and resource management, procurement, vendor management, risk mitigation, and staff recruitment and mentorship, alongside hands-on experience with audits, contract oversight, and cross-functional coordination.
I am committed to continuous improvement and capacity building, and I leverage strong communication, strategic thinking, and technical proficiency (Microsoft Office, SAGE-AccPac, Microsoft Dynamics, HRMIS) to drive operational resilience and organizational growth.
Experience
Work history, roles, and key accomplishments
Operations & Administration Officer
AAR Healthcare Kenya Limited
Jan 2020 - Present (6 years)
Coordinate and lead Emergency Rescue and Training department operations, delivering marketing, partnerships, and administrative processes that improved customer retention and reduced complaints; manage departmental finances, procurement, compliance, and capacity-building initiatives.
Administrator
University of Nairobi Students Welfare Authority
Jun 2010 - Dec 2019 (9 years 6 months)
Managed student services, accommodation and departmental operations, organized events and meetings, handled customer complaints, and oversaw budgets to ensure efficient service delivery.
Human Resource Assistant
University of Nairobi
Feb 2009 - May 2010 (1 year 3 months)
Managed employee contracts and personnel records, coordinated HR activities including induction and staff welfare, and drafted internal communications and HR documentation.
Education
Degrees, certifications, and relevant coursework
KUKCA University
Higher Diploma in Business Administration, Business Administration
2007 - 2009
Completed a Higher Diploma in Business Administration following prior diploma and certificate studies in business administration.
KUKCA University
Diploma in Business Administration, Business Administration
Completed Diploma and Certificate programs covering foundational business administration subjects (Part 1 and 2).
DUDaystar University
Bachelor of Commerce, Business Administration and Management
Completed a Bachelor of Commerce in Business Administration and Management focusing on business administration and management topics.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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