Juanita Rodriguez

I’m a virtual healthcare customer service and patient navigator specialist with 1.5+ years of experience supporting U.S.-based clients and international campaigns. I manage high-volume calls while coordinating with insurance partners to guide patients through service processes.

In my role with VAMA Solutions S.A.S, I handled 150+ daily inbound and outbound calls for the Regency Healthcare resolution campaign—resolving inquiries, routing cases to the right departments, and leading client onboarding. I supported patients, family members, and insurance companies throughout intake, insurance verification, and eligibility screening, ensuring accurate guidance from first contact.

With a background in psychology (Child, Adolescent & Family Clinical Psychology), I bring empathy-driven communication and strong conflict resolution to sensitive healthcare situations. I also execute multi-month follow-up strategies using CRM platforms to qualify leads, nurture prospects, and secure enrollment.