Luis Eduardo Hernandez

Delivered professional inbound/outbound support and maintained accurate CRM entries. Coordinated internal reviews and tracked action items.

Answered patient calls and gathered intake, insurance, referral, and demographic details. Verified insurance coverage and eligibility, assisted with prior authorizations, and coordinated 120+ monthly appointments and referrals.

Managed full client lifecycle across multiple regions and reduced repeat inquiries by 20% through clear first-contact information. Coordinated appointments and follow-ups.

Screened inquiries and guided qualified leads to scheduled appointments. Maintained intake logs and trained team members on intake protocols and insurance verification.

Followed up with leads and guided them to confirmed bookings. Maintained accurate calendars and service updates.

Martti Confidentiality and Data Protection Certification, completed in 2024.

Professional Bilingual Fluency Certificate, completed in 2023.

Master in Bilingual Education from the University of Mexico, completed in 2022.

Cambridge Certified Translator (English to Spanish), completed in 2019.

Cambridge B2 English Certificate, completed in 2017.