Alejandro Hernandez Garcia

I’m a Mechatronics Engineer turned healthcare operations professional, bringing over three and a half years of experience in the U.S. healthcare system. I lead patient access and referrals support for a cardiology practice, supervising inbound and outbound calls, patient support, insurance verification, and referral processing while ensuring compliance and high-quality service.

I’m hands-on across the full workflow—coaching and monitoring agent performance, reviewing managed cases, and producing Excel reports to evaluate project performance and productivity. I also handle CPT and ICD-10 documentation, process referrals and prior authorizations, and use EHR and payer tools like eClinicalWorks, Availity, Athenahealth, ModMed, and multiple insurance platforms to keep eligibility and benefits accurate and efficient.