Open to opportunities

David Alberto Londoño Estrada

@davidalbertolondooes1

Message

Bilingual patient-care and customer support professional skilled in high-volume scheduling and resolution.

Colombia

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What I'm looking for

I’m looking for a customer-facing role where I can use my bilingual communication to coordinate care, schedule appointments, and resolve inquiries quickly—working with structured systems (CRM/ticketing) and a team that values high-quality service and continuous improvement.

I’m a bilingual customer service professional supporting international clients in English and Spanish through phone, email, and chat. In my recent virtual assistance role, I’ve handled appointment scheduling, served as a Patient Care Coordinator, and supported Patient Transport Coordinator needs while managing high-volume interactions with a focus on customer satisfaction.

I also bring strong administrative and recruitment support experience, including Recruitment Assistance as a Hiring Support Specialist and Client Support Representative, where I guided candidates through applications and resolved customer inquiries. Across technical support and customer service roles, I’ve worked with CRM & Ticketing Systems Management, call handling, data entry & administrative support, and I’m known for communication, problem-solving, adaptability, and time management in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Patient Care Coordinator

CareTalk

Mar 2025 - Feb 2026 (11 months)

Handled bilingual patient services for international clients via phone, email, and chat, including appointment scheduling and patient transport coordination. Provided patient support and sales guidance while resolving high-volume inquiries.

Patient Services Appointment Scheduling Transportation Coordination Patient Support Sales Support

Recruitment Assistance Specialist

IQOR S.A.S

Jun 2024 - Feb 2025 (8 months)

Supported recruitment activities and guided candidates through applications while delivering client support and customer resolution. Managed recruitment and customer support tasks in fast-paced environments.

Recruitment support Candidate Guidance client support Customer Solutions Problem Solving

Technical Support Representative

Intelcia S.A.S

Feb 2023 - Jan 2024 (11 months)

Provided technical and customer support across BPO and home services contexts, responding to customer inquiries and resolving issues through multiple support channels. Supported service requests with consistent call handling and customer service.

Technical Support Customer Support Home Services Support Technical Customer Service BPO Customer Service Support