Julian HernandezJH
Looking for a job

Julian Hernandez

@julianhernandez

Account Manager | Customer Success

Argentina
Message

What I'm looking for

Account Manager • Customer Success • Technical Account Manager

• A hands-on professional with over 10 years of experience in the software/SaaS and fintech/financial industries, primarily as client-facing roles in sales, customer support, and technical account management.

• Track record of generating positive financial outcomes, client satisfaction, and customer engagement by building strategic alliances based on creativity and innovative solutions in software and financial domains.

• Specialized in performing elaborate strategic analysis, business planning, and technical consulting with acute knowledge of software products and financial tools of clients to come up with solutions accordingly.

• Having successfully demonstrated a capacity to manage cross-disciplinary teams, and client relationships, and promote business expansion through technology-related customer success programs in both financial institutions and technology-driven businesses.

Experience

PagerDuty logoPA
Current

Technical Account Manager

Jul 2023 - Present (10 months)

Implemented server replication on AWS EC2, boosting client's server communication by 35% and enhancing data security. Trained an enterprise team for Azure to AWS migration, speeding up automation deployment by 2 months. Adjusted Salesforce integration, cutting repetitive tasks by 50%, and increasing client support focus.

YH
Current

Mobile Application Developer

Feb 2021 - Present (3 years 3 months)

Specializes in developing user-friendly mobile apps for iOS, Android, and cross-platforms using technologies like Flutter and React Native. Offers full lifecycle app development from concept to deployment, ensuring high-quality, client-specific outcomes. Prioritizes user-centric design for seamless experiences.

Ecosistemas logoEC

Technical Account Manager

Ecosistemas

Nov 2022 - Apr 2023 (5 months)

Specializes in Robotic Process Automation (RPA) for banking and financial sectors, leading in contract negotiations and team composition to meet project demands. Experienced in managing and implementing finance-specific RPA solutions, aligning technology with industry needs.

TF

Account Executive

Telecom Fibercorp

Feb 2017 - Dec 2019 (2 years 10 months)

Excelled as an Account Executive, delivering high-quality internet solutions to corporate clients in a B2B setting. Implemented strategies to acquire and retain clients, highlighting Fibercorp's services' impact on connectivity and performance. Specialized in customizing high-speed internet solutions, enhancing client satisfaction and industry advancement.

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