Julian Hernandez
@julianhernandez
Account Manager | Customer Success
ArgentinaWhat I'm looking for
Account Manager • Customer Success • Technical Account Manager
• A hands-on professional with over 10 years of experience in the software/SaaS and fintech/financial industries, primarily as client-facing roles in sales, customer support, and technical account management.
• Track record of generating positive financial outcomes, client satisfaction, and customer engagement by building strategic alliances based on creativity and innovative solutions in software and financial domains.
• Specialized in performing elaborate strategic analysis, business planning, and technical consulting with acute knowledge of software products and financial tools of clients to come up with solutions accordingly.
• Having successfully demonstrated a capacity to manage cross-disciplinary teams, and client relationships, and promote business expansion through technology-related customer success programs in both financial institutions and technology-driven businesses.
Experience
Implemented server replication on AWS EC2, boosting client's server communication by 35% and enhancing data security. Trained an enterprise team for Azure to AWS migration, speeding up automation deployment by 2 months. Adjusted Salesforce integration, cutting repetitive tasks by 50%, and increasing client support focus.
Specializes in developing user-friendly mobile apps for iOS, Android, and cross-platforms using technologies like Flutter and React Native. Offers full lifecycle app development from concept to deployment, ensuring high-quality, client-specific outcomes. Prioritizes user-centric design for seamless experiences.
Technical Account Manager
Fiter
Jan 2022 - Nov 2022 (10 months)
Guided clients in implementing and optimizing Apache Fineract for improved efficiency. Developed strategies to align Fineract with client goals, boosting their financial services. Specialized in advising on Fineract deployment in cloud-based and on-premise environments for optimal performance.
Technical Account Manager
Ecosistemas
Nov 2022 - Apr 2023 (5 months)
Specializes in Robotic Process Automation (RPA) for banking and financial sectors, leading in contract negotiations and team composition to meet project demands. Experienced in managing and implementing finance-specific RPA solutions, aligning technology with industry needs.
Account Manager
Claro
Mar 2020 - Oct 2021 (1 year 7 months)
Managed key accounts at Claro, enhancing customer experiences through personalized support. Offered tailored services like cloud solutions and dedicated internet systems. Excelled in building client relationships, and providing telecommunications solutions to improve connectivity and operations.
Account Executive
Telecom Fibercorp
Feb 2017 - Dec 2019 (2 years 10 months)
Excelled as an Account Executive, delivering high-quality internet solutions to corporate clients in a B2B setting. Implemented strategies to acquire and retain clients, highlighting Fibercorp's services' impact on connectivity and performance. Specialized in customizing high-speed internet solutions, enhancing client satisfaction and industry advancement.
Tech stack
Learn about the tools and technologies that Julian likes to use.
Availability
Location
Authorized to work in
Salary expectations
Social media
Skills
Interested in hiring Julian?
You can contact Julian and thousands of other talented remote workers on Himalayas.
Message JulianFind your dream job
Sign up now and join thousands of other remote workers who receive personalized job alerts, curated job matches, and more for free!