Open to opportunities

Agustina Rossi

@agustinarossi

I drive AI SaaS retention, expansion, and strategic partner growth across global markets, backed by 15+ years in Customer Success.

Argentina

Message

What I'm looking for

I'm looking to lead customer success and strategic partnerships in AI or SaaS environments, driving retention, expansion, scalable client lifecycle programs, and cross-functional product improvements.

At Callers AI, I manage the end-to-end client lifecycle for conversational AI and voice automation accounts, from pilot conversion and AI call-flow configuration through adoption, account reviews, and expansion. I coordinate deployments with Twilio, HubSpot, and PostHog while partnering with Product, Engineering, and Support to improve platform performance and client outcomes.

Previously, I managed a $5M+ portfolio of 45 partners at Plastic Bank while maintaining approximately 95% retention, and led enterprise client relationships across LATAM at BMAT Music. Across 15+ years in SaaS, fintech, music technology, and sales operations, I've built scalable lifecycle systems, strengthened CRM processes, and translated stakeholder needs into measurable growth opportunities.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager NA

Current

Callers AI

Apr 2026 - Present (5 months)

Manages the end-to-end client lifecycle across multiple AI and voice automation accounts, driving client success, engagement, and long-term growth. Leads new clients through pilot phases to full conversion, ensuring successful go-live and platform adoption.