Open to opportunities

Juan Frinta

@juanfrinta

Proactive virtual assistant providing administrative support, customer service, and confidential, detail-focused operations.

Colombia

Message

What I'm looking for

I’m looking for a remote role where I can provide email/calendar management, travel coordination, CRM data updates, and responsive customer communication—using structured processes to prevent issues and keep clients delighted.

I’m a proactive Mechanical Engineer turned Virtual Assistant focused on administrative, operative, and customer support for internal and external clients. I’m recognized for attention to detail, efficiency, and maintaining confidentiality across every task.

In my remote customer service roles, I proactively prevent issues, resolve inquiries about orders, products, and payments, and deliver omnichannel support across phone, chat, and email. I also provide technical guidance through clear website navigation assistance and troubleshooting.

I bring hands-on experience organizing data and improving customer experience through structured workflows, including CRM updates, data entry, and client communication. From QA/QC coordination to engineering reporting, I’m comfortable working with tools and processes like Asana, Trello, Click Up, HubSpot, and Google Workspace.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

Amazon

Jun 2023 - Present (2 years 10 months)

Provided omnichannel customer support to resolve order, product, and payment inquiries, proactively preventing potential issues. Served as primary contact for American, Mexican, and Spanish markets and delivered website navigation guidance and troubleshooting.

Customer Service Omni Channel Support Multilingual Support Client Communication

Customer Service Agent

Webhelp (Fitbit)

Jul 2022 - May 2023 (10 months)

Handled customer inquiries via phone, chat, and email with clear, professional communication. Followed defined processes and used internal tools to resolve requests efficiently while collaborating to maintain high service quality.

Customer Support Phone Support Chat Support Email Support Professional communication Team Collaboration

Engineering Consulting Support

Montajes Técnicos R&S

Jun 2018 - Jun 2022 (4 years)

Produced structural design work and engineering reports, both manually and using computer-aided software. Supported modeling, simulation, calculations, and certification-related documentation for project deliverables.

Structural Design Modeling Simulation Technical Documentation Certification

QA/QC Coordinator

SLS Energy S.A.S.

Feb 2018 - Jun 2018 (4 months)

Established and enforced quality control policies, standards, and procedures to support operational compliance. Implemented quality plans and corrective actions, trained staff, managed project documentation, and monitored HSE activities to meet safety requirements.

Quality Management Staff Training Documentation Management HSE Compliance