Luisa Solano
@luisasolano
I streamline operations, manage data, and improve customer and project workflows remotely.
ColombiaWhat I'm looking for
At Teleperformance, I managed high volumes of customer inquiries across multiple channels, resolved issues at first contact, and helped improve service processes and customer experience.
I've also supported infrastructure projects at Escuela Superior de Guerra “General Rafael Reyes Prieto,” coordinating administrative tasks, supervision reports, schedules, deadlines, and contract follow-up. As a Civil Engineer, I use advanced Excel, digital collaboration tools, CAD, and BIM to keep work organized, accurate, and moving forward.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Teleperformance
Apr 2024 - Oct 2025 (1 year 6 months)
Managed high volumes of customer inquiries across multiple channels, achieving first-contact resolution and contributing to process improvements and enhanced customer experience. Collaborated with cross-functional teams to optimize service processes and improve customer experience.
Education
Degrees, certifications, and relevant coursework
Universidad Militar Nueva Granada
Bachelor of Science, Civil Engineering
Pursued a degree in Civil Engineering, gaining strong administrative and analytical skills.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
Skills
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