Open to opportunities

JUAN DAVID PULIDO

@juandavidpulido

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Customer Support & Sales Specialist | CRM, cold calling & data-driven strategies to convert leads into loyal customers.

Colombia

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What I'm looking for

I’m looking for a customer-focused sales role where I can use CRM and data insights to prospect, support clients in sensitive situations, and grow partnerships—while improving processes through analytics and remote collaboration.

Customer Support and Sales Specialist with experience in cold calling, CRM management, and handling sensitive client interactions.

I focus on understanding client emotions and needs to deliver personalized solutions that drive conversions and long-term relationships.

In my current role, I contributed to a 25% increase in team sales volume by proactively engaging leads and optimizing communication strategies.

I am comfortable working remotely, using digital tools, and collaborating with distributed teams. I also bring a data-driven mindset, with experience in Python and Power BI to support decision-making and improve processes.

Looking for remote opportunities in customer support, sales, or client success roles.

Experience

Work history, roles, and key accomplishments

Current

Sales Advisor

Current

Recordar

May 2025 - Present (1 year 1 month)

Provided empathetic client support in sensitive situations and managed legal documentation. Drove cold-call and database-driven sales, securing partnerships and increasing team sales volume by 25%.

Customer Support Cold Calling Prospecting CRM Negotiation Partnership Development Remote Collaboration