JUAN DAVID PULIDO
@juandavidpulido
Customer Support & Sales Specialist | CRM, cold calling & data-driven strategies to convert leads into loyal customers.
What I'm looking for
Customer Support and Sales Specialist with experience in cold calling, CRM management, and handling sensitive client interactions.
I focus on understanding client emotions and needs to deliver personalized solutions that drive conversions and long-term relationships.
In my current role, I contributed to a 25% increase in team sales volume by proactively engaging leads and optimizing communication strategies.
I am comfortable working remotely, using digital tools, and collaborating with distributed teams. I also bring a data-driven mindset, with experience in Python and Power BI to support decision-making and improve processes.
Looking for remote opportunities in customer support, sales, or client success roles.
Experience
Work history, roles, and key accomplishments
Sales Advisor
Recordar
May 2025 - Present (1 year 1 month)
Provided empathetic client support in sensitive situations and managed legal documentation. Drove cold-call and database-driven sales, securing partnerships and increasing team sales volume by 25%.
Data Analyst
UALET
Jun 2022 - Aug 2022 (2 months)
Analyzed client needs and delivered data-driven solutions. Supported business decisions using data insights.
Education
Degrees, certifications, and relevant coursework
Escuela Colombiana de Ingeniería
Bachelor’s in Mathematics, Mathematics
2025 -
Pursuing a Bachelor’s in Mathematics as of 2025.
Colegio Alfás del Norte
High School Diploma, High School
2019 -
Completed a High School Diploma in 2019.
Availability
Location
Authorized to work in
Salary expectations
Job categories
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