Joy Ondijo
@joyondijo
I resolve customer concerns through empathetic live chat, email, and remote support.
KenyaWhat I'm looking for
I've managed high-volume communication with parents, caregivers, and stakeholders at Merryland School, resolving sensitive concerns professionally while maintaining confidential, accurate records.
Previously at Mobicom Kenya, I exceeded sales targets through customer engagement, product education, and efficient inquiry resolution. I build trusted long-term relationships through empathy, active listening, and timely follow-up.
I'm comfortable in fast-paced, emotionally demanding remote environments and bring clear communication, documentation discipline, and a calm, solution-focused approach to customer support.
Experience
Work history, roles, and key accomplishments
Head of Academics & Discipline
Merryland School
Jan 2023 - Present (3 years 7 months)
Managed high-volume stakeholder communication and resolved concerns promptly and professionally. Coordinated with multidisciplinary teams and maintained confidential records and accurate documentation.
Sales Representative
Mobicom Kenya
Jan 2013 - Dec 2015 (2 years 11 months)
Exceeded sales targets through excellent customer engagement. Educated customers on products, resolved inquiries efficiently, and built long-term customer relationships.
Education
Degrees, certifications, and relevant coursework
Kenya Institute of Special Education
Diploma, Special Needs Education
Diploma in Special Needs Education with coursework in Guidance & Counselling, Inclusive Education, and ABA Training.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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