Open to opportunities

Cyndia Cherono

@cyndiacherono

Message

I resolve customer issues and build trust through empathetic, accurate support.

Kenya

Message

What I'm looking for

I'm looking for a customer support or client service role where I can resolve customer issues, use CRM tools, collaborate across teams and continue learning new products, systems and processes.

I've delivered empathetic customer service at Apollo Agriculture, handling inquiries, complaints, orders, returns, refunds and cancellations in a fast-paced telesales environment.

I use Zendesk, Freshdesk, Salesforce, WeCom/WeChat and Zoho CRM to document interactions, maintain customer records, follow up on resolutions and escalate issues when needed.

I'm fluent in English and Kiswahili, and I bring patient communication, problem-solving, attention to detail and cross-cultural awareness to every customer interaction.

Experience

Work history, roles, and key accomplishments

Telesales / Customer Service Representative

Apollo Agriculture

May 2024 - Jun 2026 (2 years 1 month)

Delivered professional and empathetic customer service, addressing inquiries and resolving issues. Managed orders, complaints, and follow-ups while maintaining accurate CRM records.

Zendesk Freshdesk Salesforce Zoho CRM Microsoft Office Order Management Complaint Handling Customer Retention

Teaching Practice

Kiptere Secondary School

May 2025 - Aug 2025 (3 months)

Communicated effectively with students from diverse backgrounds, demonstrating patience and adaptability. Organized lessons and records with strong attention to detail.

Planning Interpersonal Skills Time Management