Open to opportunities

RAJI RAHMAT

@rajirahmat

Message

Customer-focused office assistant delivering administrative support and exceptional customer service.

Nigeria

Message

What I'm looking for

I’m looking for an office/admin or customer support role where I can manage inquiries, scheduling, and accurate records using Salesforce and Zendesk, while delivering responsive service in a fast-paced environment.

I’m a customer-focused administrative professional with experience delivering exceptional customer service and administrative support in fast-paced environments. I serve as a reliable first point of contact for students, staff, and visitors, providing courteous support in person, by phone, and through email.

I manage customer inquiries, coordinate schedules, and maintain accurate records. In my Office Assistant roles, I supported day-to-day operations by preparing letters, reports, spreadsheets, and official documents, while ensuring strong attention to detail and confidentiality.

I use Salesforce CRM and Zendesk to manage customer interactions, service requests, and issue resolution. I also document interactions in Zendesk, maintain customer information and update records in Salesforce, and support ongoing relationship-management activities.

I’m recognized for communication, time management, and problem-solving, especially when handling customer complaint resolution and administrative records. I enjoy working with teams to improve the customer experience, supported by consistent file management, documentation, and appointment/calendar coordination.

Experience

Work history, roles, and key accomplishments

Office Assistant (NYSC)

Federal College of Education (Special), Oyo

Served as a first point of contact for students, staff, and visitors, providing customer service and administrative support. Coordinated schedules and maintained records while using Salesforce CRM and Zendesk to manage inquiries and service requests.

Customer Service Client Relations Administrative Support Salesforce Zendesk Data Entry Records Management Customer Complaint Resolution Time Management Attention To Detail Confidentiality Microsoft Office Word Excel PowerPoint Outlook

Office Assistant (NYSC)

Federal College of Education (Special)

Served as a first point of contact for students, staff, and visitors, providing customer service and administrative support. Coordinated appointments and schedules, managed email/inbox, and maintained accurate digital and physical records.

Customer Service Client Relations Administrative Support Appointment Scheduling Calendar Management Microsoft Office Data Entry Confidentiality Time Management Zendesk

Office Assistant

Al-Wajud Enterprise Nigeria Limited

Supported daily administrative operations in a fast-paced restaurant environment by coordinating customers, staff, and management. Managed service requests and customer interactions using Zendesk and Salesforce CRM, and performed accurate data entry.

Education

Degrees, certifications, and relevant coursework

University of Ibadan

Bachelor of Education (B.Ed.), Educational Management / Mathematics

2020 - 2024

Activities and societies: Deputy Speaker & Social Director; Charity President (2020–2024); University of Ibadan Student Association.

Earned a Bachelor of Education (B.Ed.) in Educational Management / Mathematics. Served in student leadership roles including Deputy Speaker & Social Director and Charity President.

Federal College of Education (Special), Oyo

Nigeria Certificate in Education (NCE), Biology / Special Education

2016 - 2019

Activities and societies: Assisted in planning programs and promoting logistics for charity activities (2016–2019).

Earned a Nigeria Certificate in Education (NCE) in Biology / Special Education. Assisted in planning programs and supporting charity logistics while promoting communication among stakeholders.