Open to opportunities

Joy Okoko

@joyokoko

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Finance graduate delivering data-driven banking support, documentation control, and customer service excellence.

Nigeria

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What I'm looking for

I’m looking for a customer-focused role where I can drive digital banking adoption, manage accounts with strong compliance, and use my documentation and data organization skills to support operational success and growth.

I’m an analytical, detail-oriented Finance graduate with hands-on experience in banking operations, document control, and administrative support. At Polaris Bank, I open and manage customer accounts in line with operational and regulatory standards, while driving adoption of the VULTe digital banking platform through customer education and engagement.

I also strengthen operational accuracy by managing the full document lifecycle—filing, scanning, archiving, and maintaining structured records for easy retrieval and data integrity. Previously, I supported clients as a Computer Operator and contributed to community-driven work as a State Financial Secretary, combining strong communication, time management, and teamwork to help teams achieve service and outreach goals.

Experience

Work history, roles, and key accomplishments

Current

Direct Sales Agent & VULTe Champion

Current

Polaris Bank

Nov 2024 - Present (1 year 8 months)

Open and manage customer accounts in line with regulatory and operational standards while promoting VULTe digital banking adoption. Drive bank product sales and deliver customer service to support satisfaction and retention.

Customer Account Management Digital Banking Customer Service Product Promotion Sales Revenue Goals Team Collaboration

Computer Operator

Hebron Service

Feb 2016 - Nov 2018 (2 years 9 months)

Assisted clients with computer usage and internet services while operating office equipment. Maintained a clean, organized, customer-friendly environment.

Customer Support Internet services Printing Organization

Document Controller

X-Quisite Global Resource Ltd

Jan 2024 - Present (2 years 6 months)

Managed document lifecycle activities including filing, scanning, and archiving to ensure accuracy and compliance. Maintained structured records for easy retrieval and resolved discrepancies after reviewing documents.

Document Lifecycle Filing Scanning Record keeping Data Integrity Data Management Documentation Compliance

Virtual Assistant

Geeky Nigeria

Jan 2024 - Present (2 years 6 months)

Provided remote administrative support, including scheduling and communication management. Supported day-to-day coordination to help maintain organized workflows.

Remote Administrative Support Scheduling Communication Management Time Management Organization Stakeholder Engagement

State Financial Secretary

SDGs CDS (NYSC)

Jan 2024 - Present (2 years 6 months)

Managed financial records and supported the execution of community development projects. Coordinated team activities and participated in outreach initiatives supporting children with autism and child development.

Financial Records Management Team Coordination Community Outreach Stakeholder Engagement Organization