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joy obed

@joyobed

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Customer service representative at Coopers of Storford handling inbound calls and resolving customer concerns.

Nigeria

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What I'm looking for

I’m looking for fully remote work and am available from 9:00 AM to 5:00 PM EST, with equipment and internet suited to customer calls.

At Coopers of Storford, I handled inbound customer calls, resolved concerns, and documented interactions and follow-ups in CRMAGIC. I also identified customer needs and directed callers to relevant services.

At GAO TEK U.S.A., I supported lead generation and email follow-up by tracking outreach, responses, and next steps with ReadyMode and Excel. I’m available for fully remote work on a 9:00 AM–5:00 PM EST schedule.

Experience

Work history, roles, and key accomplishments

Current

Lead Generation & Email Marketing Assistant

Current

GAO TEK U.S.A.

Jan 2026 - Present (10 months)

Worked from lead lists to reach prospects and follow up consistently, supporting a healthy pipeline. Tracked outreach, responses, and next steps using ReadyMode and Excel.

Lead Generation Email Marketing Outbound ReadyMode Excel CRM

Inbound Call Agent

Coopers of Storford

Dec 2025 - Sep 2026 (9 months)

Handled inbound customer calls, resolved concerns, and logged interactions in CRMAGIC. Identified customer needs and directed them to relevant services.

Inbound Calls Customer Service Issue Resolution CRMAGIC CRM Ticketing Systems

Customer Care Representative

DCS Communication Center

Jan 2024 - Jan 2026 (2 years)

Responded to customer calls and inquiries, resolving issues and escalating when needed. Recorded interactions accurately in SAP and followed up on open concerns.

Customer Service Issue Resolution SAP Call Handling Escalation Management

Freelance Virtual Assistant

Self-employed

Jan 2023 - Jan 2025 (2 years)

Supported clients remotely with email handling, scheduling, data entry, and customer communication. Managed multiple clients and priorities independently, meeting deadlines in a remote setup.

Email Handling Scheduling Data Entry Client Communication Remote Work Time Management