Grace Emmanuel
@graceemmanuel1
I deliver inbound support, lead generation, and remote administrative operations.
NigeriaWhat I'm looking for
I've supported customers across DCS Communications Center, Consumer Opportunity, Data Docks, and GNG Energy Contracting Nigeria Limited through inbound calls, outbound outreach, and administrative operations.
At DCS Communications Center, I managed high-volume subscriber calls, account inquiries, technical troubleshooting, and CRM ticket documentation. At Consumer Opportunity, I qualified leads, handled objections, built rapport quickly, and de-escalated client concerns.
I'm skilled in remote support workflows including calendar scheduling, inbox management, data entry, record keeping, email and chat support, and CRM tools such as HubSpot and Salesforce.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Data Docks
Jan 2025 - Jan 2026 (1 year)
Streamlined administrative workflows, executive calendar scheduling, and inbox management. Maintained database records with high accuracy and provided timely customer support via email and chat tools.
Cold Calling Specialist
Consumer Opportunity Call Expert
Jan 2023 - Jan 2025 (2 years)
Conducted targeted outbound calls, qualified prospective leads, and resolved client concerns effectively. Leveraged active listening and objection-handling techniques to build rapid rapport and de-escalate issues.
Customer Service Representative
DCS Communications Center
Jan 2022 - Jan 2023 (1 year)
Managed high-volume inbound subscriber calls, account inquiries, and technical troubleshooting. Accurately logged interaction details, ticket statuses, and resolution paths into CRM systems.
Business Development & Marketing Officer
GNG Energy Contracting Nigeria Limited
Jan 2020 - Jan 2022 (2 years)
Executed direct outreach campaigns to market service offerings and strengthen client relationships.
Education
Degrees, certifications, and relevant coursework
Heritage Polytechnic
Higher National Diploma, Mass Communication
Earned a Higher National Diploma (BSc Equivalent) in Mass Communication from Heritage Polytechnic in 2023.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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