Looking for a job

Joy Njuki

@joynjuki

Message

I’m a C-suite executive assistant who streamlines operations and travel with discretion.

Kenya

Message

What I'm looking for

I’m looking for a remote or international role where I can partner with C-suite leaders, own schedules and travel end-to-end, and improve processes through fast, discreet execution—while collaborating in a team that values clarity and outcomes.

I’m a proactive Executive and Virtual Assistant with 5+ years partnering directly with C-suite leaders, directors, managers, and founders across logistics, recruitment, travel, and operations. I’m known for anticipating needs before they become problems, managing high-stakes schedules without gaps, and handling sensitive information with absolute discretion.

In my most recent roles, I’ve built and run client-facing travel operations from the ground up—owning consultations, GDS bookings, changes, cancellations, and real-time disruption support across time zones. I’ve improved outcomes through workflow design (including client record systems, commission tracking, and centralized scheduling), delivering a 95%+ client satisfaction benchmark, plus measurable growth through tailored package deals.

I also strengthen how teams work: I’ve supported recruitment compliance through high-volume candidate coordination, reduced onboarding time by streamlining processes, and decreased miscommunication with standardized reporting templates. From executive expense reconciliation (including identifying discrepancies that contributed to ~KES 1M savings) to SOP documentation, SLA management, and board-level briefing notes, I bring emotional intelligence and fast execution to help leaders stay focused on growth while operations run smoothly.

Experience

Work history, roles, and key accomplishments

Current

Independent Travel Manager

Current

Dreamport

Nov 2025 - Present (8 months)

Spearheaded a client-facing travel operation, managing consultations, GDS bookings, changes/cancellations, and real-time disruption support. Built repeat business through tailored package deals while maintaining fare and visa compliance.

GDS Travel Disruption Management Fare Rules Compliance Client Management Customer Support Sales Targets

Call Centre Compliance Officer

Nani Recruitment Limited

Jul 2025 - Nov 2025 (4 months)

Managed multi-channel candidate support across phone, email, and live chat using Zendesk while maintaining quality and data accuracy. Coordinated recruitment for 150+ support staff for flexible UK shifts and improved compliance processes to reduce errors.

Zendesk Phone Support Email Support Live Chat Recruitment coordination Process Improvement Compliance

Executive Virtual Assistant to COO

Private Engagement

May 2025 - Dec 2025 (7 months)

Supported a COO across multiple time zones by managing recurring meetings, priority shifts, and last-minute changes with zero missed commitments. Reduced coordination time and miscommunication using a centralized scheduling system and standardized reporting templates.

Calendar Management Board Level Briefing Notes Meeting Coordination

Personal Assistant to Director

Private Engagement

Nov 2023 - Jan 2025 (1 year 2 months)

Acted as the primary communication link between the Director and stakeholders, managing inbound and outbound communications with precision. Tracked and reconciled executive expenses and independently planned a company recognition gala, while owning calendar management and decision follow-through.

Stakeholder Management Calendar Management Action Item Tracking Event Planning Venue Research Cost Capacity Comparison

Human Resource Assistant

Acceler Global Logistics Limited

Aug 2021 - Aug 2024 (3 years)

Managed end-to-end HR operations including recruitment, onboarding, employee relations, and compliance for a logistics workforce. Conducted fraud investigations into employee documentation and administered compensation, benefits, and insurance claims in line with statutory and QMS requirements.

Recruitment Onboarding Employee Relations HR Compliance Fraud Investigation Compensation Administration Benefits Administration Insurance Claims Processing Statutory Compliance QMS

Education

Degrees, certifications, and relevant coursework

ALX Africa

Virtual Assistant Course, Virtual Assistance

2026 -

Activities and societies: Relevant coursework: Inner workings of a strategic partner, Business Communication, AI fluency, VA tools fluency, Calendar and schedule management, Prioritization.

Completed a Virtual Assistant course with ALX, focusing on becoming a strategic partner and building skills in business communication and VA operations.

Excel Girls High School

Kenya Certificate of Secondary Education (KCSE), Secondary Education

2015 - 2018

Activities and societies: Leadership: President (Debate Club), Vice President (Journalism Club), Team Leader (First Aid).

Earned the Kenya Certificate of Secondary Education (KCSE) at Excel Girls High School, with leadership roles in debate, journalism, and first aid.

St. Paul's University, Nairobi

Diploma in Journalism, Journalism

Activities and societies: Relevant coursework: Business Communication, Public Speaking, Media & Society, Graphic Design, Broadcast Journalism.

Completed a Diploma in Journalism at St. Paul's University (Nairobi/Limuru), covering business communication, public speaking, media & society, graphic design, and broadcast journalism.