
Lucy Ng'ang'a
@lucynganga1
I streamline executive operations, CRM workflows, and client onboarding for busy teams.
What I'm looking for
I've supported founders, consultants, and busy teams for over 10 years by keeping calendars, inboxes, travel, client communication, and daily workflows moving smoothly.
As an independent Executive Virtual Assistant, I manage calendars across three time zones with zero scheduling conflicts for 8+ weekly meetings. I built a Zapier client-onboarding workflow that sends welcome emails, creates task boards, and updates CRM records, saving five hours of manual work each week.
At EJM Manpower Ltd, I maintain applicant records for hundreds of candidates in Odoo CRM, track more than 10 process stages per applicant, and handle sensitive visa and travel documentation confidentially. I also produce reports and meeting minutes while coordinating real-time updates across WhatsApp.
Previously at Afar Kenya Ventures, I kept an executive's calendar and inbox organised, produced market and competitor research, coordinated business travel, and tracked projects to keep deadlines on course. I enjoy building practical systems, trackers, and SOPs that improve accuracy and follow-through.
Experience
Work history, roles, and key accomplishments
Executive Virtual Assistant
Independent Contractor
Jan 2025 - Present (1 year 8 months)
Managed executive calendars across 3 time zones, handled inbox and client communications, and built automated client onboarding workflows using Zapier. Arranged end-to-end travel logistics including flights, hotels, and itineraries.
Administrative Assistant
EJM Manpower Ltd
Jan 2021 - Present (5 years 8 months)
Phone-screened applicants, digitized and maintained applicant records in Odoo CRM, and tracked process stages to prevent missed deadlines. Coordinated real-time updates and managed sensitive visa and travel documentation.
Virtual Assistant
Afar Kenya Ventures
Jan 2014 - Dec 2020 (6 years 11 months)
Managed executive calendars across 2 time zones, handled high-volume email management, and compiled market research reports. Planned and booked business trips and tracked projects using Microsoft Excel.
Education
Degrees, certifications, and relevant coursework
ALX Africa
AI Career Essentials, AI Career Essentials
2026 - 2026
Completed AI Career Essentials certification from ALX Africa from February to April 2026.
ALX Africa
Virtual Assistant Certification, Virtual Assistant
2025 - 2025
Completed a Virtual Assistant Certification from ALX Africa from August to November 2025.
Nairobi Aviation College
Diploma, Journalism and Media Studies
2013 - 2015
Diploma in Journalism and Media Studies from Nairobi Aviation College from 2013 to 2015.
Availability
Location
Authorized to work in
Social media
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Skills
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