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Lucy Ng'ang'aLN
Looking for a job

Lucy Ng'ang'a

@lucynganga1

I streamline executive operations, CRM workflows, and client onboarding for busy teams.

Kenya
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What I'm looking for

I'm looking for an executive support or operations role where I can improve workflows, manage CRM and client onboarding, and help a busy team stay organised, responsive, and on track.

I've supported founders, consultants, and busy teams for over 10 years by keeping calendars, inboxes, travel, client communication, and daily workflows moving smoothly.

As an independent Executive Virtual Assistant, I manage calendars across three time zones with zero scheduling conflicts for 8+ weekly meetings. I built a Zapier client-onboarding workflow that sends welcome emails, creates task boards, and updates CRM records, saving five hours of manual work each week.

At EJM Manpower Ltd, I maintain applicant records for hundreds of candidates in Odoo CRM, track more than 10 process stages per applicant, and handle sensitive visa and travel documentation confidentially. I also produce reports and meeting minutes while coordinating real-time updates across WhatsApp.

Previously at Afar Kenya Ventures, I kept an executive's calendar and inbox organised, produced market and competitor research, coordinated business travel, and tracked projects to keep deadlines on course. I enjoy building practical systems, trackers, and SOPs that improve accuracy and follow-through.

Experience

Work history, roles, and key accomplishments

EL
Current

Administrative Assistant

EJM Manpower Ltd

Jan 2021 - Present (5 years 8 months)

Phone-screened applicants, digitized and maintained applicant records in Odoo CRM, and tracked process stages to prevent missed deadlines. Coordinated real-time updates and managed sensitive visa and travel documentation.

Education

Degrees, certifications, and relevant coursework

AA

ALX Africa

AI Career Essentials, AI Career Essentials

2026 - 2026

Completed AI Career Essentials certification from ALX Africa from February to April 2026.

AA

ALX Africa

Virtual Assistant Certification, Virtual Assistant

2025 - 2025

Completed a Virtual Assistant Certification from ALX Africa from August to November 2025.

NC

Nairobi Aviation College

Diploma, Journalism and Media Studies

2013 - 2015

Diploma in Journalism and Media Studies from Nairobi Aviation College from 2013 to 2015.

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