Open to opportunities

Joy Njuguna

@joynjuguna1

Message

I manage operations, financial records, teams, and customer service in fast-paced businesses.

Kenya

Message

What I'm looking for

I'm looking for an operations or administrative role where I can support executives, coordinate teams and stakeholders, maintain accurate records, and use technology and AI tools to improve productivity and operational efficiency.

At Janjo Liquor, I manage daily operations, coordinate staff and suppliers, oversee inventory, and support business planning through financial reporting and operational analysis.

I maintain accurate financial and operational records, resolve issues promptly, and balance competing priorities while meeting deadlines and maintaining customer service standards.

Previously, I supported accounting operations at Jisambaze Steakhouse and the National Hospital Insurance Fund, processing transactions, preparing reports, monitoring expenses, and maintaining audit-ready documentation.

I also delivered remote customer support at Wescot Kenya and bring a Bachelor of Science in Accounting and Finance with Information Technology. I use Microsoft Office, Google Workspace, QuickBooks, and AI productivity tools to improve organization and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Janjo Liquor

Jun 2024 - Present (2 years 3 months)

Managed daily business operations, coordinated staff and suppliers, and maintained financial records. Oversaw inventory, staff scheduling, and resolved operational issues to maintain high customer service standards.

Operations Management Staff Coordination Supplier Communication Inventory Management Financial Reporting Customer Service Time Management Quickbooks

Accounting Intern

Jisambaze Steakhouse

Dec 2023 - Jun 2024 (6 months)

Maintained organized financial records, processed accounts payable and receivable, and assisted with budgeting and financial reporting. Coordinated with departments to improve operational efficiency and prepared audit documentation.

Accounting Accounts Payable Accounts Receivable Budgeting Financial Reporting Documentation Quickbooks

Accounting Intern

National Hospital Insurance Fund (NHIF)

Jun 2022 - Sep 2022 (3 months)

Processed premium payments, refunds, and financial adjustments accurately. Prepared financial reports, verified data integrity, and maintained confidential records while ensuring compliance with internal procedures.

Accounting Financial Reporting Data Verification Record keeping Compliance Administrative Support

Customer Service Representative

Wescot Kenya

Apr 2020 - Dec 2020 (8 months)

Delivered professional customer support through email, phone, and chat. Managed customer inquiries efficiently, maintained accurate CRM records, and collaborated with remote teams using digital communication tools.

Customer Service CRM Phone Communication Remote Collaboration Problem Solving Time Management