Open to opportunities

Joy Njeri

@joynjeri

Message

Organized, creative, and full of charm ✨ your next favorite Executive Virtual Assistant.

Kenya

Message

What I'm looking for

I’m looking for a stable remote job that hires worldwide or is willing to get me a work visa in case I need one. I can adjust my schedule to work in any timezone available. I’m willing to take part in company training if need be and can start working as soon as possible.

Hey there! I’m Joy Njeri, a versatile Virtual Assistant passionate about making remote work seamless and impactful. I currently work with Velocity Virtual Services as a freelancer, where I handle everything from administrative tasks to client communications, ensuring operations run smoothly.

I have two years of experience in customer service across the aviation, tourism, and especially the telecommunications industry, where I served as Team Captain for Metro by T-Mobile. I thrive on delivering excellent support and building strong connections. I’m certified through the ALX Virtual Assistant program and also work as a graphic designer and video editor, creating visuals for real estate and other industries.

I’m a quick learner, a charismatic team player, and focused on achieving outstanding results. Whether it’s administrative, collaborative, or creative support, I’m ready to help your remote team succeed. You dream it, I do it!

Experience

Work history, roles, and key accomplishments

Current

Team Captain

Current

Metro by T-Mobile

Sep 2022 - Jan 2024 (1 year 4 months)

Supported team operations in the absence of the team manager, coordinating 15+ agents and ensuring smooth shift execution. Coached agents, leading to a 15% improvement in customer satisfaction scores. Improved onboarding efficiency by 30% through process streamlining.

Team Coordination Coaching Customer Satisfaction Reporting Process Improvement

Call Center Agent

Metro by T-Mobile

Sep 2022 - May 2023 (8 months)

Resolved customer issues professionally, maintaining an 86% first-call resolution rate. Delivered personalized support, contributing to a Net Promoter Score of 85%+. Maintained strong knowledge of products and services, achieving a 95% customer satisfaction rate.

Customer Support Call Resolution Product Knowledge Customer Satisfaction

Customer Service Representative

Kenya Wildlife Service

Jan 2021 - Jan 2022 (1 year)

Delivered detailed, engaging tours for over 100 groups monthly with a 97% on-time schedule adherence rate. Maintained updated knowledge of park offerings and collaborated with the marketing team to promote events, achieving consistent 95% satisfaction rates.

Customer Engagement Time Management Co Marketing

Education

Degrees, certifications, and relevant coursework

Medprime Training College

Certificate, Certified Nurse Assistant

2024 - 2025

Grade: 3.7

Activities and societies: First Aid. Health Education. Equipment sterilization.

Course completed and graduation to be on June 2025. The CNA course prepares one to be a home-based care assistant for different groups like infants, children, the injured and the elderly in the home setting or a nurse assistant in the hospital setting.

(ALX) Africa Leadership International

Certificate, Virtual Assistant

2024 - 2024

Grade: 3.9

Activities and societies: Artificial Intelligence Tools Design tools like Canva Project management tools like Notion Google workspace Microsoft Office Suite

Completed this course in 2024