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grace mugeka

@gracemugeka

Executive Virtual Assistant at Rykhy Enterprise who coordinated executive calendars, travel, research, and business communications.

Kenya

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What I'm looking for

I’m seeking to contribute to a visionary company like Athena that values initiative, trust, and impact.

At Rykhy Enterprise, I supported the business owner with executive calendar management, travel bookings, and task prioritization. I also conducted online research and developed reports to guide strategic decisions.

I handled emails, calls, and online meetings using Zoom, Gmail, and Slack. I coordinated internal and external meetings, including agendas and follow-ups, while maintaining confidentiality around sensitive data and communications.

At Grace Collection, I supported customers by phone, email, and chat, resolving over 90% of issues on first contact. I also processed product orders and managed follow-ups, improving order accuracy by 30%.

I’m seeking to contribute to a visionary company like Athena that values initiative, trust, and impact. I have certificates in Customer Service and Virtual Assistance.

Experience

Work history, roles, and key accomplishments

Executive Assistant / Virtual Assistant

Rykhy Enterprise

Jan 2023 - Aug 2024 (1 year 7 months)

Supported the business owner with executive-level calendar management, travel bookings, and task prioritization. Conducted online research, handled communications, and coordinated meetings.

Calendar Management Travel Planning Online Research Report Writing Google Workspace Gmail Slack Zoom Confidentiality Time Management

Customer Service Representative

Grace Collection

Feb 2021 - Nov 2022 (1 year 9 months)

Delivered excellent customer support via phone, email, and chat, resolving over 90% of issues on first contact. Processed orders and improved order accuracy by 30%.

Customer Service Communication Skills Order Processing Problem Solving Teamwork