Priscilla Uchola

I’m a customer service and compliance support professional with 4 years of experience in client communication, regulatory documentation, and CRM management. I’m known for providing reliable phone support, keeping accurate interaction records, and solving problems clearly and confidently.

Most recently, as a Compliance Support Specialist at D.O.T Compliance Group, I provided regulatory support to trucking companies to maintain compliance with FMCSA and U.S. D.O.T requirements. I managed client records, regulatory filings, and documentation in CRM systems, guided clients through required processes, and monitored compliance deadlines to support reporting and internal operations.

Before that, I built strong client-facing sales and communication experience through roles in insurance and digital marketing. As an Outbound Officer at Gore Mutual Insurance, I followed up on quotes, renewals, and campaign leads while maintaining detailed CRM notes on interactions and customer feedback. I also worked as a Telemarketer at DD Digital Marketing and a Sales Officer at Alliance & General Insurance Company—conducting outreach, handling objections, booking consultations, and preparing tailored proposals.

I bring emotional intelligence, active listening, and strong problem-solving to every conversation, with a consistent focus on quality service and operational accuracy. I’m comfortable supporting team goals, and I enjoy helping clients move forward through compliance and customer journey steps using tools like Zoho CRM Plus, Salesforce, HubSpot, Nimble, and Google Sheets.