At De-Icon Stars International School, I served as a primary point of contact for parents, handling inquiries and de-escalating concerns. I also maintained student billing records and coordinated communication across the school.
Through my self-employed graphic design service, I supported more than 100 clients from initial inquiry through delivery, including follow-ups and revision requests. I’ve also practiced ticket workflows with Freshdesk and Zendesk and created a Google Sheets ticket tracker.
