isimen Aboyewa
@isimenaboyewa
I lead customer support operations, resolve escalations, and manage responsive digital customer communications.
NigeriaWhat I'm looking for
I've supported customers at NTA-Star TV Network (StarTimes) across call center, team leadership, email administration, and online service roles.
As Customer Service Team Lead, I supervised representatives, coordinated daily activities, handled escalated issues, and coached team members to improve performance.
I managed official company email channels, maintained communication flow, and ensured timely responses while supporting digital service operations and client engagement.
I'm currently a Facebook Chat Assistant on Upwork, responding to product questions, confirming availability, and taking customer orders promptly.
Experience
Work history, roles, and key accomplishments
Ensuring timely response to customers on products, product availability, and taking orders.
Online Customer Service Executive
NTA-Star TV Network (StarTimes)
Jan 2022 - Dec 2025 (3 years 11 months)
Delivered customer support services through online platforms, ensured timely resolution of customer complaints and inquiries, and supported digital service operations and client engagement.
Company Email Administrator
NTA-Star TV Network (StarTimes)
Jan 2020 - Dec 2025 (5 years 11 months)
Managed and monitored official company email channels, ensured proper communication flow and timely responses, and organized email records and supported administrative correspondence.
Customer Service Team Lead
NTA-Star TV Network (StarTimes)
Jan 2016 - Dec 2020 (4 years 11 months)
Supervised customer service representatives, coordinated daily activities, handled escalated issues, ensured high service standards, and coached team members to improve performance.
Call Center Agent
NTA-Star TV Network (StarTimes)
Jan 2013 - Dec 2016 (3 years 11 months)
Responded to customer inquiries and technical concerns, provided accurate product and service information, documented interactions, and followed up on pending issues.
Teacher
Jet Nursery and Primary School
Jan 2009 - Dec 2010 (1 year 11 months)
Taught core subjects and managed classroom activities during NYSC service.
Teacher
CDC International Primary School
Jan 2009 - Dec 2009 (11 months)
Taught English Language and Literature, and tutored students in verbal reasoning.
Intern
DAAR Communication (Ray Power 106.5 FM)
Jan 2007 - Dec 2009 (2 years 11 months)
Co-anchored 'Campus World' news program, facilitated guest invitations, sourced discussion materials, and managed advertisement timing and program flow.
Education
Degrees, certifications, and relevant coursework
University of Port Harcourt
Bachelor of Arts, Linguistics & Communications
2004 - 2008
Pursued a Bachelor of Arts in Linguistics and Communications from 2004 to 2008.
University of Port Harcourt
Professional Certificate, Mass Communication
2003 - 2004
Completed a Professional Certificate in Mass Communication from 2003 to 2004.
Federal Government Girls College Abuloma
SSCE, General Studies
1995 - 2001
Completed secondary education and obtained the Senior School Certificate from 1995 to 2001.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
Interested in hiring isimen?
You can contact isimen and 90k+ other talented remote workers on Himalayas.
Message isimenGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
