Joy Chepkirui
@joychepkirui
Detail-oriented Virtual Assistant with expertise in administrative support.
What I'm looking for
As a highly organized and detail-oriented Virtual Assistant, I bring over two years of experience in providing exceptional administrative, technical, and customer support services. My journey has equipped me with the skills to manage executive schedules, handle email correspondence, and conduct thorough market research, all aimed at optimizing workflow efficiency. I take pride in my proven track record of supporting executives and businesses in achieving operational excellence.
Throughout my career, I have adeptly utilized various tools such as Local Falcon, Ahrefs, Google Analytics, Zapier, and GoHighLevel to enhance productivity and drive results. My role at Athena has allowed me to streamline customer support processes, improving response times significantly. I am passionate about leveraging my skills to contribute to team success and help organizations thrive in their operational goals.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Athena
Dec 2023 - Present (1 year 6 months)
Managed executive schedules and emails, ensuring seamless communication. Conducted market research and data analysis, leading to informed decision-making. Streamlined customer support processes, improving response time by 30%.
Virtual Assistant
Cyberbacker
Feb 2022 - Dec 2023 (1 year 10 months)
Provided administrative support, handling data entry and client communication. Assisted in social media management, increasing engagement and follower growth. Implemented automation tools to improve efficiency.
Virtual Assistant
5 Star VA
May 2023 - Dec 2023 (7 months)
Supported the digital marketing team with keyword research and content optimization. Managed CRM systems and customer inquiries, ensuring high satisfaction rates. Conducted competitor analysis using SEO tools.
Education
Degrees, certifications, and relevant coursework
Joy hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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