Looking for a job

Joyce Mwaura

@joycemwaura

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Versatile Admin and PR expert: in operations, collaboration, and strategic growth.

Kenya

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What I'm looking for

I'm looking for a job with a great role fit, a good company culture, growth opportunities, work-life balance, industry alignment, compensation, reputation, and creativity.

Hello! I am an experienced professional with a diverse background in public relations, administration, and social media management. Throughout my career, I have developed a strong skill set in effectively managing communication strategies, coordinating administrative tasks, and leveraging social media platforms to enhance brand presence and engagement. With a deep understanding of the importance of public perception and effective organizational management, I am committed to delivering impactful results and fostering positive relationships with key stakeholders. I am excited to bring my expertise to the table and contribute to the success of your organization.

Experience

Work history, roles, and key accomplishments

Current

Business Development Administrator

Current

Tradco Service Limited

Aug 2024 - Present (1 year)

Led communication strategies, boosting project turnaround by 32%. Conducted market research, driving an 18% rise in leads. Managed 100+ reports to support executive decisions. Planned 20+ strategic meetings, ensured smooth follow-ups. Supported cross-regional teamwork, strategy planning, and optimized key admin processes with leadership.

Slack Online Business Support Brief Writing Briefs Sales Marketing

Current

Customer Service Executive

Current

Tradco Service Limited

Mar 2024 - Present (1 year 5 months)

Streamlined executive scheduling, reducing missed deadlines by 24%. Managed local and international travel for leadership, ensuring efficiency and cost savings. Led virtual team meetings via Microsoft Teams, boosting collaboration and project speed. Supervised trainees, raising task completion by 30%. Prepared briefings and improved communication and stakeholder engagement.

Communication Skills Project Management Business Development Customer Service Customer Relationship Management Customer Support Customer Engagement

Administrator

Plainsview Educational Point

Sep 2020 - Jan 2024 (3 years 4 months)

Optimized the Director’s calendar, reducing conflicts by 33%. Led communication with stakeholders, boosting satisfaction by 41%. Managed budgets, cutting unnecessary costs. Directed marketing and enrollment campaigns, increasing visibility. Ensured policy compliance, maintaining full certification and accreditation.

Project Management Communication Skills Python Problem Solving Customer Service

Marketing & Public Relations Ass.

Plainsview Educational Point

Nov 2018 - Jan 2024 (5 years 2 months)

Assisted in developing and executing PR strategies, writing press materials, and managing media lists. Handled media monitoring, reports, event logistics, and interview coordination. Supported social media content, responded to media inquiries, and conducted industry research and competitor analysis. Provided daily admin support to the PR team.

Communication Skills Project Management Public Relations Marketing Slack

Community Manager

BrandSpark PR

Oct 2020 - Dec 2020 (2 months)

Managed social media accounts, created content, and engaged with customers. Conducted competitor analysis and supported event and campaign coordination. Assisted the PR team with admin tasks, contributed to strategy sessions, and provided feedback to improve campaign effectiveness.

Slack Trello Asana Communication Skills Project Management Social Media Management Social Media Strategy

Administrative Assistant

Plainsview Educational Point

Jan 2016 - Oct 2018 (2 years 9 months)

Efficient in managing communication, scheduling, filing, asset tracking, and front-office operations. Skilled in supporting staff, organizing meetings, taking minutes, and handling mail and courier services. Reliable in assisting daily operations and adaptable to additional duties as needed.

Project Management Communication Skills Problem Solving