Open to opportunities

Lilian User

@lilianw

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Experienced Executive Assistant driving operational efficiency, digital transformation, and executive productivity.

Kenya

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What I'm looking for

I seek a role where I can streamline executive operations, lead digital transformation, and support strategic growth within a collaborative, forward-thinking organization.

I am an Executive Assistant and operations leader with 7+ years supporting C-level leaders across real estate, construction, and marketing. I have a proven record boosting executive productivity by 33%, cutting administrative delays by 41%, and delivering cross-functional projects and digital transformation initiatives that improve decision-making and engagement.

I build automated workflows, performance dashboards, and communication strategies that scale hybrid and remote teams while strengthening stakeholder and partner relationships. I hold an MCom in International Business Management and combine strategic planning, business development, and brand strategy to drive measurable business outcomes.

Experience

Work history, roles, and key accomplishments

Current

Executive Partner / Assistant

Current

Melvins Tea

Jan 2025 - Present (10 months)

Introduced task automation and smart scheduling that reduced administrative backlog by 33% and developed performance dashboards improving decision speed by 42%; led conferences and partnerships that increased brand visibility regionally.

Workflow Automation Performance Dashboards Stakeholder Management Event Coordination Project Management Strategic Planning

Current

C-Suite Executive Assistant

Current

Hey Partner

Jan 2025 - Present (10 months)

Provided high-level executive support to multiple clients, designing customized workflow and time-management systems that improved client productivity and facilitated peer learning and training for assistant professionals.

Executive Support Workflow Design Time Management Confidentiality Stakeholder Engagement Communication Strategy

Digital Marketing & Business Dev Manager

Kwangu Kwako Ltd.

Jan 2023 - Jan 2025 (2 years)

Led a digital rebrand that increased monthly revenue by ~$250,000 and launched campaigns generating 1,000+ qualified leads in 90 days while boosting website traffic 52% through SEO and content strategy.

Digital Marketing SEO Lead Generation Brand Strategy Contract Negotiation

Chief of Staff & Manager

Bemwa Realtors Ltd.

Jan 2021 - Nov 2022 (1 year 10 months)

Supported senior leadership in operations and strategy across real estate functions, coordinating cross-functional teams to improve operational efficiency and stakeholder communications.

Operations Management Stakeholder Management Project Coordination Budget Oversight Vendor Management Client Relations Process Optimization

Executive Assistant

Magik Social Agency

Jan 2019 - Nov 2020 (1 year 10 months)

Managed executive calendars, communications, and administrative workflows to support agency leadership and streamline client-facing operations.

Calendar Management Communication Strategy Client Relations Administrative Support Event Coordination CRM Systems Digital Tools

Sales and Marketing Intern

Generation Technologies Ltd.

Nov 2017 - Dec 2019 (2 years 1 month)

Supported sales and marketing initiatives, contributing to lead generation and market research efforts while assisting with campaign execution from 2017–2019.

Lead Generation Market Research Sales Support Campaign Execution Data Reporting

Education

Degrees, certifications, and relevant coursework

Strathmore Business School

Master of Commerce, International Business Management

Completed a Master of Commerce in International Business Management at Strathmore Business School, focusing on international business strategy and management.