Whitney Waceke

Social media management, Stakeholder engagement, customer relations, handling complaints and writing and drafting content for university's publics. This time i have contributed to 40% increase in growth in Linkedin, X 15%, Facebook a 40% increase as well. Social media engagement increase by 20%
The number of views and reach on our socials has increased by 20% due to customer centred posts.

Lead internal and external communications at Karatina University, producing and editing content for the website, weekly newsletter, news articles and media briefs. Maintain digital media archives, monitor media coverage, draft official correspondence and generate performance reports for communication drives and events.
The number of website reach increased by 10% by having the post reach clients.

Supported marketing and communications activities including stakeholder engagements, drafting official correspondence, generating performance reports, and handling customer enquiries to support revenue awareness and compliance.

I was in Stakeholder relations.
Writing and developing content, taking part in corporate social responsibilities and communicating with internal and external publics.
During my time at KRA the customer satisfaction score was at 20% based on survey before.
I increased interactions between the office and clients by 33% since I left some clients still call me for help and guidance in Tax issues.

Executed PR tasks including social media and website updates, drafting press releases, photography, event planning, and participating in research projects for vulnerable populations to support departmental outreach.

Led brand activation teams, coordinated ambassadors, managed promotional events and sales reporting to drive campaign performance and brand visibility across activations.

Managed front-desk operations including guest check-ins, bookings verification, housekeeping coordination, inventory checks and basic food processing to support lodge operations.

Grade: Pass

Activities and societies: Taken through digital marketing.

I studied this course so as to gain more skills in digital marketing.

Grade: Pass

This was one week training, followed by 4 weeks of mentorship. Practical lessons on Digital marketing and Search Engine Optimization

Grade: 3.5

Activities and societies: Kenya red Cross, journalism club

Graduated with Second class honors Upper Division.

Grade: Second Class Honours (Upper Division)

Activities and societies: Content development, media analysis, corporate communication

Completed a Bachelor of Communication and Public Relations with Second Class Honours (Upper Division), focusing on corporate communication, content development, and media relations.

Grade: B- (58 points)

Completed the Kenya Certificate of Secondary Education with a mean grade of B- (58 points).

Grade: B+ (364 marks)

Completed the Kenya Certificate of Primary Education with a mean grade of B+ (364 marks).