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JOYCE ADEGBOYEGA

@joyceadegboyega

Customer service representative at AFRIBUCK ENT., resolving customer issues and converting leads into paying customers.

At AFRIBUCK ENT., I handled customer support campaigns across phone, chat, and email, documenting concerns and following up to confirm resolutions. I used Odoo system, Quickbooks, Zoho workspace, and Google sheets to maintain interaction records and support service continuity.

Previously, I managed sales campaigns at EDOCSTOCK PHARMA and WHIMSICRAFT CREATIONS, identifying customer needs, addressing objections, and converting qualified prospects into paying customers. I also supported complaint resolution and followed up with customers to gather feedback.

Experience

Work history, roles, and key accomplishments

Customer Support Executive

Afribuck Ent.

Aug 2024 - Oct 2026 (2 years 2 months)

Maintained high-volume outbound customer support campaigns via phone, chat, and email, using CRM systems to ensure data integrity. Delivered effective resolution of complaints and escalated complex issues to appropriate departments.

CRM Odoo Quickbooks Zoho Workspace Google Sheets Customer Support Communication Skills Problem Solving Data Entry Follow up

Sales Support Specialist

Edocstock Pharma

Aug 2023 - Jul 2024 (11 months)

Managed inbound and outbound sales campaigns using VOIP, identifying customer needs and converting leads into paying customers. Collaborated with operational teams to ensure seamless processing of closed deals.

Sales VoIP CRM Communication Skills Persuasion Lead Conversion Customer Service Objection Handling Data Analysis

Telemarketing Representative

Whimsicraft Creations

Jan 2022 - Jun 2023 (1 year 5 months)

Managed incoming communications from prospective customers via phone, email, and field channels, promoting products and services. Identified customer needs through effective communication and active listening, upselling and cross-selling.