joy Austine
@joyaustine1
Customer Service Officer at Stanbic IBTC Bank, where I helped grow the clientele base by 60% in one year.
NigeriaWhat I'm looking for
At Stanbic IBTC Bank, I manage customer calls, address complaints, and identify customer needs. My work helped increase the clientele base by 60% within one year.
Previously, I was a Personal Assistant at Jibby Foods, an Office Assistant at Emeka Agu & Co., and a Sales Representative at Mark Hart Supermarket. I hold a B.Sc in Business Administration from Wellspring University and completed computer application training at Zehek Computer Training Institute.
Experience
Work history, roles, and key accomplishments
Customer Service Officer
Stanbic IBTC Bank
Jun 2021 - Present (5 years 4 months)
Managed large volumes of incoming calls, generated sales leads, and closed deals. Handled customer complaints, resolved issues, and built sustainable client relationships, increasing the clientele base by 60% within one year.
Personal Assistant
Jibby Foods
Mar 2021 - Jun 2021 (3 months)
Managed information requests, emails, and calls, and prepared reports and documentation for meetings. Scheduled appointments, organized travel arrangements, and devised efficient filing systems.
Office Assistant
Emeka Agu & Co.
Mar 2016 - Dec 2016 (9 months)
Provided general administrative support to staff, performed data entry, and maintained records and files. Assisted with customer service via telephone, in-person, and by mail, and maintained office equipment.
Sales Representative
Mark Hart Supermarket
Sep 2012 - Dec 2014 (2 years 3 months)
Followed up with existing and potential customers to generate leads and close sales. Collaborated with the sales team to meet goals and worked closely with the head to ensure territory ads met deadlines.
Education
Degrees, certifications, and relevant coursework
Zehek Computer Training Institute
Certificate, Computer Application
Completed training in Computer Application at Zehek Computer Training Institute in 2020.
Wellspring University
Bachelor of Science, Business Administration
Earned a Bachelor of Science in Business Administration from Wellspring University in 2018.
Government College Ikoyi
Senior School Certificate, General Studies
Completed Senior School Certificate at Government College Ikoyi in 2012.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
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