Gracious Sunday
@gracioussunday
Dedicated customer service officer with strong organizational skills.
NigeriaWhat I'm looking for
I am a dedicated customer service officer with a strong background in office and information management. My journey began with a BSc. in Office and Information Management from Ignatius Ajuru University of Education, where I graduated with a Second Class Upper. I have honed my skills through various roles, most notably as a Customer Service Officer at Ecobank Nigeria Limited, where I have been instrumental in ensuring accurate processing of customer transactions and maintaining reconciliations of accounts.
Prior to my current role, I served as a Teller at the same bank, where I developed a keen eye for detail and a commitment to providing top-quality service. My experience also includes working as a Secretary at Nigerian Agip Oil Company, where I managed customer files, created invoices, and collaborated with the Collections Manager to ensure timely account reconciliations. I pride myself on being a self-motivated and enthusiastic learner, always eager to contribute to team success.
Experience
Work history, roles, and key accomplishments
Customer Service Officer
Ecobank Nigeria Limited
Dec 2022 - Present (2 years 6 months)
As a Customer Service Officer, I manage customer inquiries, process transactions, and ensure customer satisfaction. My role involves maintaining accurate records and providing timely responses to customer needs.
Teller
Ecobank Nigeria Limited
Jan 2019 - Dec 2022 (3 years 11 months)
In my role as a Teller, I prepared and verified customer payments, processed accounts receivable transactions, and performed account reconciliations to ensure accuracy and compliance.
Secretary
Nigerian Agip Oil Company
Dec 2014 - Dec 2015 (1 year)
As a Secretary, I managed customer files, created invoices, and collaborated with the Collections Manager for account reconciliations. I also handled correspondence and organized meetings.
Education
Degrees, certifications, and relevant coursework
IEIgnatius Ajuru University of Education
Bachelor of Science, Office and Information Management
2017 - 2021
Grade: Second Class Upper
Completed a Bachelor of Science in Office and Information Management with a focus on the management of office systems and information technology.
KPKenule Beeson Saro-Wiwa Polytechnic
Higher National Diploma, Office Technology and Management
2014 - 2016
Grade: Upper Credit
Achieved a Higher National Diploma in Office Technology and Management, emphasizing administrative skills and office management.
RPRivers State Polytechnic
National Diploma, Office Technology and Management
2011 - 2013
Grade: Distinction
Earned a National Diploma in Office Technology and Management, focusing on the essential skills required for office administration.
Government Secondary School, Okarki
Senior School Leaving Certificate, General Education
2006 - 2011
Completed secondary education and obtained the Senior School Leaving Certificate (WAEC).
Sonnicity Universal School, Ahoada
First School Leaving Certificate, General Education
2000 - 2005
Completed primary education and obtained the First School Leaving Certificate.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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