GS
Open to opportunities

Gracious Sunday

@gracioussunday

Dedicated customer service officer with strong organizational skills.

Nigeria

What I'm looking for

I am looking for a role that offers career growth and a collaborative environment.

I am a dedicated customer service officer with a strong background in office and information management. My journey began with a BSc. in Office and Information Management from Ignatius Ajuru University of Education, where I graduated with a Second Class Upper. I have honed my skills through various roles, most notably as a Customer Service Officer at Ecobank Nigeria Limited, where I have been instrumental in ensuring accurate processing of customer transactions and maintaining reconciliations of accounts.

Prior to my current role, I served as a Teller at the same bank, where I developed a keen eye for detail and a commitment to providing top-quality service. My experience also includes working as a Secretary at Nigerian Agip Oil Company, where I managed customer files, created invoices, and collaborated with the Collections Manager to ensure timely account reconciliations. I pride myself on being a self-motivated and enthusiastic learner, always eager to contribute to team success.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Ignatius Ajuru University of Education logoIE

Ignatius Ajuru University of Education

Bachelor of Science, Office and Information Management

2017 - 2021

Grade: Second Class Upper

Completed a Bachelor of Science in Office and Information Management with a focus on the management of office systems and information technology.

Kenule Beeson Saro-Wiwa Polytechnic logoKP

Kenule Beeson Saro-Wiwa Polytechnic

Higher National Diploma, Office Technology and Management

2014 - 2016

Grade: Upper Credit

Achieved a Higher National Diploma in Office Technology and Management, emphasizing administrative skills and office management.

Rivers State Polytechnic logoRP

Rivers State Polytechnic

National Diploma, Office Technology and Management

2011 - 2013

Grade: Distinction

Earned a National Diploma in Office Technology and Management, focusing on the essential skills required for office administration.

GO

Government Secondary School, Okarki

Senior School Leaving Certificate, General Education

2006 - 2011

Completed secondary education and obtained the Senior School Leaving Certificate (WAEC).

SA

Sonnicity Universal School, Ahoada

First School Leaving Certificate, General Education

2000 - 2005

Completed primary education and obtained the First School Leaving Certificate.

Tech stack

Software and tools used professionally

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Gracious Sunday - Customer Service Officer - Ecobank Nigeria Limited | Himalayas