Looking for a job

Joy Adeyele

@joyadeyele

Customer Service Representative at Carecrest Hospital, where I raised customer satisfaction by 90% and was promoted to manager.

Nigeria

Message

At Carecrest Hospital, I handled patient and client inquiries, scheduled appointments, maintained medical records, and processed release of information requests in line with HIPAA requirements. I raised customer satisfaction by 90% through attentive listening, clear information, and consistent follow-up, and was promoted to manager.

At LendInvest, I answered customer questions and complaints by phone and email, explained lending products and repayment options, and handled up to 200 calls on busy days. At Smile Communications International, I supported mobile, broadband, and internet customers across calls, email, and live chat, resolving account issues and processing service changes.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Carecrest Hospital

Jan 2020 - Present (6 years 9 months)

Handled inbound and outbound calls with patients and clients, scheduled appointments, maintained patient records, and followed HIPAA privacy requirements. Raised customer satisfaction by 90% and was promoted to manager.

Inbound Calls Outbound Calls Patient Scheduling Medical Records HIPAA compliance Release Of Information Customer Satisfaction Active Listening Clear communication Follow up Team Coordination

Current

Manager

Current

Carecrest Hospital

Promoted to manager, supporting day-to-day running of the hospital and coordinating across teams while continuing to attend to customers at manager level.

Team Coordination Operations Management Customer Service Leadership

Call Support Agent

LendInvest

May 2024 - Jun 2026 (2 years 1 month)

Handled 150-200 calls daily, answering questions and complaints by phone and email, explaining lending products and policies. Resolved issues on first call, escalated with detailed notes, and worked with internal teams to close requests.

Inbound Calls Outbound Calls Complaint Resolution Escalation Management De escalation Lending Product Repayment Options Policy Explanation Documentation Compliance Cross team Collaboration

Customer Relations Officer

Smile Communications International

Nov 2022 - Apr 2024 (1 year 5 months)

Supported customers with mobile, broadband, and internet service inquiries across inbound and outbound calls, email, and live chat. Resolved complaints by investigating account issues and troubleshooting problems, and processed registrations, upgrades, renewals, and account changes.