Jowine Barce
@jowinebarce
Experienced customer service representative dedicated to exceeding expectations.
PhilippinesWhat I'm looking for
My name is Jowine Nuhay Barce, and I am a highly motivated and detail-oriented customer service representative with six years of experience in the field. I have a proven track record of providing exceptional customer service, excelling in communication and problem-solving skills. My goal is to contribute positively to customer experiences and consistently exceed expectations.
Throughout my career, I have worked in various roles that have honed my abilities in customer service and sales. At Sitel/Foundever, I achieved a remarkable 95% customer service satisfaction rate, demonstrating my commitment to quality service. I am eager to bring my skills to a dynamic work environment where I can continue to grow and make a significant impact.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Sitel/Founderver
Jan 2023 - Feb 2025 (2 years 1 month)
Assisted clients in understanding and selecting financial products, including services and insurance. Actively sold products and services to consistently meet and exceed sales goals.
Lead Generation
I Pitch Incorporated
Mar 2022 - Oct 2022 (7 months)
Engaged and identified potential customers to build interest in company products and services. Successfully converted leads into sales opportunities through effective communication and follow-up.
Customer Service Representative
Sitel/Founderver
Feb 2018 - Jan 2022 (3 years 11 months)
Resolved customer inquiries and issues related to banking transactions, including posting transactions, payouts, and refunds. Identified customer needs for additional banking services through consultative approaches.
Education
Degrees, certifications, and relevant coursework
Palawan State University
Bachelor of Science, Accountancy
2006 - 2010
Studied the principles of accounting, financial reporting, and auditing. Gained knowledge in taxation and business law.
Puerto Princesa City National Science High School
High School Diploma, Science
2001 - 2005
Completed secondary education with a focus on science and mathematics. Developed foundational academic skills and prepared for university studies.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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