Journee Garrett

I am a dedicated Claims Care Representative with a proven track record of enhancing customer experiences and reducing claim processing times. My ability to communicate effectively and resolve escalated complaints has earned me recognition within my team. I thrive in high-pressure environments, where my attention to detail and empathy shine through.

During my tenure at American Family Insurance, I delivered exceptional customer support, particularly during stressful situations such as natural disasters. I utilized my analytical problem-solving skills to ensure compliance with industry regulations while maintaining meticulous records. My experience in managing inbound and outbound calls has further honed my ability to foster trust and compliance among clients.

Prior to my role in claims, I served as a Front Desk Receptionist, where I developed strong interpersonal skills and a detail-oriented approach to managing patient interactions. I believe in creating a positive team environment and am committed to continuous improvement in customer service.