Open to opportunities

Jamillian Barber

@jamillianbarber

Message

Dedicated customer service specialist with extensive healthcare experience.

Zimbabwe

Message

What I'm looking for

I seek a role that values customer service excellence and offers growth opportunities.

I am a customer service specialist with a strong background in healthcare and client relationship management. My career has been dedicated to providing exceptional service and support, ensuring that customer needs are met efficiently and effectively. I thrive in environments that require problem-solving and collaboration, and I am committed to continuous improvement.

Currently, I work as a Claims/Customer Care Specialist at Medical Mutual, where I assist members with their insurance benefits and claims processing. My previous roles have equipped me with valuable skills in complaint management and customer care, allowing me to handle inquiries and resolve issues promptly. I have a proven track record of maintaining solid customer relationships and ensuring satisfaction through effective communication and service delivery.

Experience

Work history, roles, and key accomplishments

Current

Claims/Customer Care Specialist

Current

Medical Mutual

Aug 2023 - Present (1 year 11 months)

Provided customer service via inbound/outbound phone calls and written communications, assisting with management-directed projects. Verified insurance benefits for medical, dental, and vision coverage, and processed medical claims.

Customer Service Outbound Calling Written Communication Insurance Verification Microsoft Office Adobe Acrobat Outlook

Work@Home Customer Service Representative

Arise Virtual Services

Jan 2011 - Jul 2024 (13 years 6 months)

Effectively worked from home with limited supervision, providing customer care via phone and e-mail. Promptly resolved customer problems and complaints across various service areas including road service, healthcare, and reservations.

Work From Home Customer Service Email Communication

Patient Service Representative

Cleveland Clinic

Oct 2012 - Feb 2015 (2 years 4 months)

Scheduled, canceled, and coordinated patient appointments, providing special instructions as needed. Performed pre-registration, insurance pre-authorizations, and updated patient account information while maintaining HIPAA compliance.

Scheduling Insurance Authorization HIPAA)Patient Registration

Customer Service Representative

The City of Cleveland

Nov 2010 - Oct 2012 (1 year 11 months)

Established, transferred, and disconnected services by phone or face-to-face in a high-volume setting. Handled customer inquiries, complaints, and billing questions, maintaining solid customer relationships.

Customer Service Billing Payment Processing Customer Relationship Management