Tashun Morris
@tashunmorris
Detail-oriented claims specialist with a strong focus on customer satisfaction.
United StatesWhat I'm looking for
I am a dedicated claims specialist with extensive experience in the insurance industry, currently working at Chime Solutions. My role involves handling a variety of customer inquiries and processing claims with precision. I pride myself on building strong relationships with clients while ensuring their needs are met efficiently. My negotiation skills have led to a 10% increase in claim settlements, showcasing my commitment to achieving positive outcomes for both the company and our clients.
Previously, I worked as a claims processor at Peachstate Health Plan, where I managed up to 100 customer interactions daily, achieving a remarkable 95% customer satisfaction rate. My ability to analyze claim documentation and resolve discrepancies has been instrumental in maintaining the integrity of the claims process. I also have experience in collections, which has honed my communication skills and ability to navigate complex customer situations.
Experience
Work history, roles, and key accomplishments
Claims Specialist
Chime Solutions
May 2022 - Present (3 years 3 months)
Accurately and confidently handled various types of customer inquiries while engaging and building a consultative relationship in a fast-paced call center environment. Confidently processed claims and updated client’s beneficiaries and coverage for different organizations and companies.
Claims Processor
Peachstate Health Plan
Sep 2018 - Present (6 years 11 months)
Handled up to 100 customer interactions daily, focusing on quality and efficiency achieving a 95% customer satisfaction rate through efficient problem-solving while processing insurance claims accurately and efficiently, adhering to the company’s policies and procedures. Reviewed and analyzed claim documentation, including receipts, invoices, and policy information while investigating claim discre
Collections Representative
Children's Healthcare of Atlanta
Jan 2016 - Present (9 years 7 months)
Responsible for contacting customers with overdue accounts to collect payments and resolve outstanding debts. Navigated inbound and outbound customer care calls in a fast-paced call center environment while responding to requests regarding billing, change of service, and technical questions and problem resolution related to company products.
Education
Degrees, certifications, and relevant coursework
Miller Grove High School
High School Diploma, General Studies
2016 - 2016
Completed high school education, building foundational knowledge across various subjects. Prepared for further academic and professional pursuits.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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