Open to opportunities

Joshua Warren

@joshuawarren

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Quality Assurance professional with 9 years of experience.

United States

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What I'm looking for

I am looking for a role that values quality and compliance, offers opportunities for growth, and fosters a collaborative work environment.

I am a dedicated Quality Assurance professional with 9 years of experience, seeking a Quality Assurance Analyst role. My expertise lies in Call Monitoring, Patient Support, and Trend Analysis, where I ensure compliance and enhance operational efficiency. I have a proven track record in process improvement and data-driven decision-making, which drives quality and compliance standards.

In my recent role as a Remote Customer Service Representative, I systematized project execution timelines and improved administrative processes, fostering a cooperative work environment. Previously, as a Supply Control Coordinator at Baptist Health, I coordinated project timelines and managed budgets for medical supplies, optimizing cost management and supporting healthcare professionals in maintaining efficient operations.

My educational background includes a Bachelor of Arts and Science from the University of the Southwest and an Associate of Arts in Humanities from Tennessee State University. I am also a Certified Project Manager, which complements my skills in project management, process improvement, and team collaboration.

Experience

Work history, roles, and key accomplishments

Current

Remote Customer Service Representative

Current

Company Confidential

Jan 2022 - Present (3 years 6 months)

Systematized project execution timelines and daily tasks to enhance task management throughout the project's lifecycle. Improved administrative and audit process efficiency, fostering a cooperative work environment through an open-door policy.

Project Management Task Management Budgeting Client Relationship Management Process Improvement

Supply Control Coordinator

Baptist Health

Sep 2017 - Present (7 years 10 months)

Coordinated the tracking and organization of project execution timelines and deliverables from proposal through closeout, ensuring timely completion. Prepared and managed budgets for medical supplies, securing approval from the executive team and optimizing cost management.

Supply Chain Management Data Entry Budget Management

Student Ambassador

The Network For Student Success, Tennessee State University

Jan 2010 - Present (15 years 6 months)

Recruited high school students for a federally funded program, enhancing enrollment and participation among minority male students. Assisted minority male students in completing financial aid applications, improving access to educational resources and opportunities.

Program Coordination Community Outreach Mentorship

Education

Degrees, certifications, and relevant coursework

University of the Southwest

Bachelor of Arts and Science, Arts and Science

Completed a comprehensive curriculum in Arts and Science, gaining a broad understanding across various disciplines. Focused on developing critical thinking and analytical skills essential for diverse professional environments.

Tennessee State University

Associates of Arts, Humanities

Acquired foundational knowledge in Humanities, exploring various aspects of human culture and society. Developed strong communication and research skills through coursework and academic projects.