Jonathan Dryer

I am a service delivery and quality assurance professional with extensive experience in customer support, quality auditing, and process improvement across financial and healthcare service environments.

At Deluxe Corporation I led quality control processes, performed inspections, conducted trend analysis, prepared QA reports, and supported special projects to improve outcomes and reporting for management.

In customer-facing roles at Florida Blue and Conexon, I delivered day-to-day technical and telesales support, coordinated cross-departmental issue resolution, and ensured positive customer experiences through clear communication and effective troubleshooting.

I bring strengths in data analysis, ISO 9001 and Six Sigma practices, CRM tools (Salesforce, Zendesk), SQL, and continuous improvement to help organizations reduce defects, streamline operations, and raise service quality.