Open to opportunities

Joseph Kidwell

@josephkidwell

Message

I am a veteran QA and program manager driving operational excellence.

United States

Message

What I'm looking for

I’m seeking a senior QA or program/project management role where I can drive process improvements, ensure compliance, mentor teams, and deliver measurable operational results within a collaborative, mission-focused organization.

I am a U.S. Air Force veteran with 12+ years of experience in quality assurance, program and project management, and IT operations. I focus on delivering operational excellence and clear communication across technical and non-technical teams.

Throughout my career I’ve led quality programs and audits, managed portfolios of IT and supply-chain projects, and implemented process improvements that produced measurable results — for example, reducing personnel evaluation processing times by 33% and identifying $110K in cost savings. I have served as an ISO 9001 and IATF 16949 internal auditor, led enterprise asset management for 1,100+ assets, and supported complex IT implementations for mission-critical operations.

I excel at translating requirements into technical documentation, driving compliance, and mentoring teams to improve performance. I hold a B.A. in Business Information Systems (magna cum laude), specialized auditor training, and security certifications, and I bring a dependable, mission-focused leadership style to every role.

Experience

Work history, roles, and key accomplishments

Current

Quality Assurance Analyst

Current

Blue Cross Blue Shield of South Carolina

Jan 2023 - Present (2 years 7 months)

Performs quality audits and monitors operations for 112 employer accounts across 12 states, compiling reports for 1.3M users and managing a QA project portfolio to improve processes and readiness.

Quality Assurance Auditing Data Analysis Reporting Process Improvement Operational Readiness

Route Sales Representative

Frito-Lay

Jul 2022 - Jan 2023 (6 months)

Managed 81 accounts and engaged 122 store managers to increase sales, retention, and upsell opportunities, and served as IT liaison coordinating ticket resolution for front-line employees.

Sales Account Management Merchandising Customer Relationship Management Field Operations Liaison Inventory Management Upselling

Program Manager

Gexpro Services

Apr 2022 - Jul 2022 (3 months)

Oversaw transportation-based supply chain solutions for a $7.1M account, managed a vendor-managed inventory program, and led a small fulfillment team to improve product availability.

Program Management Supply Chain Forecasting Team Leadership demand planning Vendor Management

Quality Technician III

Qorvo

Jan 2019 - Apr 2022 (3 years 3 months)

Managed quality projects and internal programs, served as ISO 9001 and IATF 16949 internal auditor, and led the Enterprise Asset Management Program overseeing 1,100 assets.

Quality Assurance ISO 9001 IATF 16949 Asset Management Cross Functional Collaboration Technical Documentation

Senior Quality Assurance Manager

U.S. Air Force

Jan 2018 - Jan 2019 (1 year)

Managed a QA program auditing training, processes, and SLAs for 184 personnel across 12 departments, reducing evaluation processing time by 33% and identifying $110K in cost savings.

Quality Management Auditing Process Improvement Training Risk Assessment Compliance

IT Project Manager

U.S. Air Force

Jan 2015 - Jan 2018 (3 years)

Supervised four project managers and managed a portfolio of 21 IT network implementation and upgrade projects, supported 60 system relocations, and implemented inventory tracking for 700+ assets.

Project Management Asset Management Team Leadership Change Management

Executive Communications Technician

U.S. Air Force

Jan 2011 - Jan 2015 (4 years)

Provided communications support to 150 executive leaders, deactivated 30 network circuits saving $9M in annual contract costs, and managed cellular communication for 275 sites serving 100K users.

Network Administration Hardware Decommissioning client support