Open to opportunities

Joshua Thomas

@joshuathomas

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Detail-oriented professional with expertise in sales support and administration.

United States

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What I'm looking for

I am looking for a role that values efficiency and offers opportunities for growth.

I am a dedicated professional with extensive experience in sales support and administration, having worked in various roles that emphasize efficiency and client satisfaction. My recent position as a Sales Support Administrator at Lake Holdings LLC involved preparing and processing sales contracts and maintaining CRM systems, which honed my skills in data management and customer relations.

Throughout my career, I have demonstrated a strong ability to streamline operations and enhance productivity. As a Senior Executive Assistant to the CEO at Stoddard Fence Company, I managed communications and logistics, ensuring the seamless execution of company initiatives. My analytical skills were further developed during my tenure as an Anti-Money Laundering Investigator, where I conducted thorough investigations and delivered detailed financial analysis reports.

With a solid foundation in administrative and financial processes, I am committed to leveraging my skills to contribute positively to any organization. I thrive in dynamic environments and am passionate about driving process improvements and fostering strong client relationships.

Experience

Work history, roles, and key accomplishments

Sales Support Administrator

Lake Holdings LLC

Aug 2024 - Sep 2024 (1 month)

Prepared and processed sales contracts, proposals, and quotes with accuracy and timeliness. Maintained CRM systems, ensuring current and actionable customer information. Coordinated order processing and delivery in collaboration with sales and fulfillment teams.

CRM Management Contracts Proposals Quotes Order Processing Sales Reporting

Office Administrator

Flacktek, Inc.

Jul 2024 - Aug 2024 (1 month)

Streamlined daily office operations, enhancing administrative efficiency and customer service. Managed documentation, financial tasks, and employee communications to ensure smooth operations.

Office Management Administrative Efficiency Documentation Management Financial Tasks Employee Communications Customer Service

Anti-Money Laundering Investigator

TD Bank

Dec 2023 - Jul 2024 (7 months)

Conducted comprehensive investigations of high-risk individuals using advanced financial systems. Assessed client relationships to determine retention or termination and delivered detailed financial analysis reports.

AML Risk Assessment Financial Analysis Client Relationship Management LexisNexis Compliance

Senior Executive Assistant to the CEO

Stoddard Fence Company

May 2021 - Dec 2023 (2 years 7 months)

Provided executive-level support, ensuring seamless completion of company initiatives. Managed communications, scheduling, travel logistics, and HR processes, overseeing payroll and tax reporting.

Communication Scheduling Logistics HR Processes Payroll Tax Reporting Confidentiality

Processing Manager

Miracle Hill Ministries

Jan 2021 - May 2021 (4 months)

Negotiated pricing and managed department payroll. Supervised donations processing, inventory management, and staff scheduling, enhancing business processes and maintaining policy compliance.

Pricing Negotiation Payroll Management Donation Management Inventory Management Scheduling Process Improvement Compliance

Total Loss Specialist

Erie Insurance Group

Feb 2016 - Aug 2020 (4 years 6 months)

Settled total loss claims across multiple states, negotiating settlements with attorneys, lienholders, and vehicle owners. Handled administrative responsibilities, including communication and financial disbursements.

Claims Management Negotiation Communication Administrative Support

Claim Support Specialist II

Erie Insurance Group

Nov 2014 - Feb 2016 (1 year 3 months)

Documented liability and property damage claims efficiently. Assisted customers, agents, and claimants with professionalism and supported special projects.

Property Damage Customer Service

Education

Degrees, certifications, and relevant coursework

West Stanly High School

High School Diploma, General Studies

Grade: 4.44

Completed high school education, focusing on a broad curriculum. Achieved a strong academic record.

Stanly Community College

Associate of Science, Radiography

Grade: 4.0

Pursued studies in Radiography, gaining foundational knowledge and practical skills in medical imaging. Maintained an excellent academic standing.

NC State University

Bachelor of Science, Biomedical Engineering

Grade: 3.0

Undertook coursework in Biomedical Engineering, exploring principles of engineering applied to biological and medical sciences. Developed analytical and problem-solving skills in a technical field.