At Viasat (Canada), I made outbound calls to prospective and existing customers to promote internet, satellite, and communication services. I followed up with warm leads and used consultative selling and objection handling to upsell internet plans and cross-sell add-on services.
At Lead Way Assurance Company, I supported policyholders with information about insurance products, coverage, premiums, renewals, and claims. I handled inquiries and complaints across phone, email, and in-person interactions, and coordinated with internal teams to facilitate policy issuance.
At Empires Energy, I served as a point of contact for clients with questions about products, service agreements, project updates, and delivery schedules. I coordinated with relevant teams, monitored service performance, and investigated client concerns.
I have over five years of experience managing inbound and outbound customer interactions, including account management, billing disputes, technical support, and complaint resolution. I also completed Dakins Foreign Customer Service Training in 2026.
