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Joshua Jones

@joshuajones2

IT support and systems administrator at Weston Technology Solutions, LLC who built company-wide Zendesk support portals and rollouts.

United States

Message

At Weston Technology Solutions, LLC, I delivered helpdesk and IT support for MSP clients and administered Microsoft 365 environments, including Intune, SharePoint, Entra ID, and Exchange. I also deployed HPE ProLiant servers and configured SonicWALL firewalls, Cisco and HPE Aruba switches, and UniFi access points.

At Alpha Media, LLC, I built the Zendesk instance into a company-wide ticketing and support portal and led its rollout, training, and documentation across departments. At Urban Airship, I built a Zendesk ticketing system and administered Salesforce; as an English Wikipedia volunteer, I investigate and resolve policy violations and maintain custom JavaScript and CSS.

Experience

Work history, roles, and key accomplishments

Current

Administrator, CheckUser & Oversighter

Current

Wikimedia Foundation

Jan 2007 - Present (19 years 10 months)

Serves as English Wikipedia Administrator, Oversighter, and CheckUser, investigating and resolving policy violations, harassment, and long-term abuse. Writes and maintains site-wide and custom JavaScript and CSS to streamline processes and improve efficiency.

JavaScript CSS Policy Enforcement Abuse Investigation Community Management

Helpdesk Consultant

Weston Technology Solutions, LLC

Feb 2020 - Dec 2024 (4 years 10 months)

Delivered front-line helpdesk and IT support for MSP clients, resolving networking, workstation, server, application, OS, and cloud issues. Administered Microsoft 365 environments and supported clinical and design applications.

Network Administrator I

Alpha Media, LLC

Apr 2016 - Jul 2018 (2 years 3 months)

Provided Level 1 ticket, phone, and remote support via Zendesk and Citrix GoToAssist; administered Windows Server, Active Directory, DNS/DHCP, and Group Policy. Built Alpha Media's Zendesk instance into a company-wide ticketing and support portal and led the nationwide rollout.

Zendesk GoTo Assist Windows Server Active Directory DNS DHCP Group Policy Sonicwall Shell Scripting GoodData MAQL

Technical Support Engineer

Urban Airship

Aug 2013 - Mar 2016 (2 years 7 months)

Provided Level 1/2 ticket, phone, and video support to customers via Salesforce and Zendesk, troubleshooting SDK implementation issues. Built Urban Airship's Zendesk instance and administered Salesforce as System Administrator.

Salesforce Zendesk XCode Android Studio Visual Studio Objective C Java C#Apex SOQL Shell Scripting Python

System Administrator

Oregon Institute of Technology

Oct 2009 - Sep 2013 (3 years 11 months)

Provided help desk support to faculty and students; built, maintained, and repaired library workstations and servers. Performed server and network administration, troubleshooting, data backups, and emergency repairs.

Active Directory Windows Server Network Administration Troubleshooting Data Backup

Wireless Field Engineer / Intern

Bendbroadband

Jun 2009 - Jun 2011 (2 years)

Installed and tested HSPA+ wireless communication equipment at base stations to deliver customer wireless coverage. Performed maintenance and repairs on base station equipment and conducted in-home service calls for connectivity issues.

HSPA GSM Fiber Optic Splicing QoS