Looking for a job

Darius User

@dariususer2

Message

I keep enterprise infrastructure secure, available, and supported from Tier I through Tier III.

United States

Message

What I'm looking for

I'm looking to apply my enterprise systems administration and Tier I-III support background to keep infrastructure secure, available, and responsive for end users.

I've supported enterprise infrastructure and end users at Quest Media & Supplies and West Pharmaceutical Services, resolving Tier I-III issues, administering Active Directory, and managing identity, licensing, and remote workspace environments.

I’ve maintained servers, routers, switches, backups, VMware environments, Exchange accounts, and Office 365 licensing while triaging security anomalies with CrowdStrike and Microsoft Endpoint.

Experience

Work history, roles, and key accomplishments

Remote System Administrator

Quest Media & Supplies, Inc.

May 2023 - Mar 2025 (1 year 10 months)

Triaged and resolved high-level system failures and escalations using a tier-3 diagnostic framework. Managed server, router, and switch configurations, provisioned user access, and orchestrated firmware upgrades to maintain SLAs.

Active Directory Microsoft 365 Crowdstrike Microsoft Endpoint Manager Jira ServiceNow Windows Server VMWare Network Administration Cybersecurity Backup And Recovery Identity Lifecycle Management

Lead Tech Support, IT

West Pharmaceutical Services

Jan 2016 - Apr 2023 (7 years 3 months)

Spearheaded 24/7/365 Tier I-III help desk support for over 500 end-users. Led transition to Autodesk Moldflow, migrated servers to VMware, and administered Exchange and Office 365.

Help Desk Support Tier II III Support Autodesk Moldflow Moldflow Adviser VMWare Exchange Office 365 Active Directory Hardware Configuration Conference Infrastructure

IT Service Desk Analyst

West Pharmaceutical Services

Jan 2013 - Dec 2016 (3 years 11 months)

Provided Tier-II technical support to executives, redesigned escalation pathways, and deployed hardware and live-streaming solutions for global broadcasts.

Tier II Support Executive Support Escalation Management Hardware Deployments Live Streaming Troubleshooting

IT Service Desk Consultant

West Pharmaceutical Services

Jan 2012 - Dec 2013 (1 year 11 months)

Resolved technical incidents under SLA, performed root-cause analysis, and executed identity lifecycle tasks including password resets and permission provisioning.

Tier I Support Tier II Support Root Cause Analysis SLA Management Identity Lifecycle Management SharePoint Password Resets