Open to opportunities

Дима Липатов

@0003341

Customer Success & Operations specialist improving client response times and building automation-first support processes for global teams.

Thailand

Message

What I'm looking for

I’m looking for a remote Customer Success, Support, or Operations role that values operational rigor and an automation-first mindset—where I can streamline workflows, improve response times, and build long-term client relationships through smart tooling.

I’m a customer-facing operations professional with 4+ years managing high-volume client communication, team leadership, and process automation across distributed, multi-timezone teams. In my current role, I manage end-to-end customer communication and issue resolution for a global digital subscription business, directly supporting 15,000+ client interactions while restructuring workflows to reduce average response time to 3–5 minutes.

I build long-term client relationships and scale service quality by recruiting, training, and leading a team of 4–5 specialists across 3 time zones using async communication in Slack and Notion. My automation-first mindset shows up in tools like n8n, OpenAI API, Zapier, and API/SQL tooling (Postman, SQL), and I’m currently completing HubSpot and CustomerSuccessU certifications to strengthen my customer service and operations impact.

Experience

Work history, roles, and key accomplishments

Current

Operations & Customer Success Lead

Current

Digital Subscription & Fan Engagement Platform

Jan 2022 - Present (4 years 6 months)

Managed end-to-end customer communication and issue resolution for a global digital subscription business, supporting 15,000+ client interactions. Restructured prioritization workflows to reduce average response time to 3–5 minutes and led a distributed team of 4–5 specialists across three time zones.

Customer Success Customer Support Technical Support SQL Google Sheets Escalation Management Cross Functional Collaboration Operations Management Process Improvement Team Leadership Slack Notion N8n Zapier Postman REST APIs OpenAI API AI assisted Automation

Operations Lead

Premium Property Services

Jan 2019 - Jan 2021 (2 years)

Led on-site teams of up to 6 across multiple luxury residential properties, overseeing daily execution and service quality. Standardized checklists and equipment/chemical usage guides to improve consistency and reduce new-hire training time.

Team Leadership Operations Management Service quality Client Relations Process Improvement Standardization Training & Enablement

Founder

D2C E-commerce — Nuts & Honey

Jan 2017 - Jan 2019 (2 years)

Launched and ran an Instagram-based D2C e-commerce store end-to-end, including sourcing, customer communication, and order fulfillment. Built a cross-promotion strategy with bloggers to increase product visibility without paid ads.

D2C E Commerce Sourcing Operations Management Order Fulfilment Client Communication